Dominic Ndonga
IT Assistant
Mombasa,Mombasa
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
IT Assistant
Mombasa Apparel Epz Ltd
Jomvu, Mombasa
01.2023 - Current
- Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
- Troubleshooting and resolution of technical problems with network equipment's and software.
- Provide authorized access of internet and give rights to network folders across the departments as required.
- Anti‑virus, anti‑malware and anti‑spam support.
- Train and orient operations and other staff on use of hardwares, software's and other ICT facilities.
- Database administration, MySQL server.
- Continually provide solutions to interconnect diverse systems including associated validation system server, email server, presentation server.
- Interact with numerous computer platforms and applications in a multilayered client server environment.
- Networking concept: LAN/WAN, DNS, FCP/IP Routers, Switches, firewalls, VOIP, Cable maintenance.
- Supervise on scheduled maintained activities on all IT equipment's.
- Upgrade on hardware systems.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Support Assistant
Mombasa Apparel Epz ltd
Mtwapa, Kilifi
01.2022 - 04.2022
- Provided basic desktop assistance for server on a daily basis
- Troubleshoot internet and network based problems.
- Network based peripherals (routers, modems, switches, hubs etc).
- Completed inventories of PC and all hardware supplies upon request.
- Set up multiple hard drives, Microsoft DOS‑based commands, superb in doing fresh installation and OS upgrades, good with setting up various hardware peripherals.
- Installed and configured computer hardware operating systems and applications, networks, printers, keyboards and scanners, etc.
- Monitored and maintained computer systems, servers and networks, ensure all computers on a network can communicate effectively.
- Assisted with the migration of client computers from Windows 7 to Windows 10.
- Ensured backups have been completed successfully and maintained equipment inventory.
- Performed diagnostics and troubleshooting of system issues with cable infrastructure, viruses and malware.
Education
Bachelor Of Technology In Information Technology -BTIT - Information Technology
Technical University of Mombasa
Mombasa 09.2018 - 05.2022
Kenya Certificate Of Secondary Education - KCSE - KCSE
D.O Makasembo Secondary School
Siaya 01.2014 - 05.2017
Skills
Software experience
Resource management
Information tracking
Desktop support
Hardware installations
Technical troubleshooting
User support
Networking background
Expertise in Linux and Windows OperatinSystem
MySql Proficiency
TCP/IP
Customer service expert
Referee
Mr. Josiah Junkichi
ICT Manager Mombasa Apparel Epz ltd
Tel: +254743948608
Mr. Brian Odhiambo
Accountant Collection Africa Limited
Tel: +254702482523
Dr. Kelvin Tole
Deputy COD ICI Technical University of Mombasa
Tel:+254707816741
Timeline
IT Assistant
Mombasa Apparel Epz Ltd
01.2023 - Current
IT Support Assistant
Mombasa Apparel Epz ltd
01.2022 - 04.2022
Bachelor Of Technology In Information Technology -BTIT - Information Technology
Technical University of Mombasa
09.2018 - 05.2022
Kenya Certificate Of Secondary Education - KCSE - KCSE
D.O Makasembo Secondary School
01.2014 - 05.2017