Summary
Overview
Work History
Education
Skills
Referee
Timeline
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Dominic Ndonga

Dominic Ndonga

IT Assistant
Mombasa,Mombasa

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

IT Assistant

Mombasa Apparel Epz Ltd
Jomvu, Mombasa
01.2023 - Current
  • Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
  • Troubleshooting and resolution of technical problems with network equipment's and software.
  • Provide authorized access of internet and give rights to network folders across the departments as required.
  • Anti‑virus, anti‑malware and anti‑spam support.
  • Train and orient operations and other staff on use of hardwares, software's and other ICT facilities.
  • Database administration, MySQL server.
  • Continually provide solutions to interconnect diverse systems including associated validation system server, email server, presentation server.
  • Interact with numerous computer platforms and applications in a multilayered client server environment.
  • Networking concept: LAN/WAN, DNS, FCP/IP Routers, Switches, firewalls, VOIP, Cable maintenance.
  • Supervise on scheduled maintained activities on all IT equipment's.
  • Upgrade on hardware systems.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

IT Support Assistant

Mombasa Apparel Epz ltd
Mtwapa, Kilifi
01.2022 - 04.2022
  • Provided basic desktop assistance for server on a daily basis
  • Troubleshoot internet and network based problems.
  • Network based peripherals (routers, modems, switches, hubs etc).
  • Completed inventories of PC and all hardware supplies upon request.
  • Set up multiple hard drives, Microsoft DOS‑based commands, superb in doing fresh installation and OS upgrades, good with setting up various hardware peripherals.
  • Installed and configured computer hardware operating systems and applications, networks, printers, keyboards and scanners, etc.
  • Monitored and maintained computer systems, servers and networks, ensure all computers on a network can communicate effectively.
  • Assisted with the migration of client computers from Windows 7 to Windows 10.
  • Ensured backups have been completed successfully and maintained equipment inventory.
  • Performed diagnostics and troubleshooting of system issues with cable infrastructure, viruses and malware.

Education

Bachelor Of Technology In Information Technology -BTIT - Information Technology

Technical University of Mombasa
Mombasa
09.2018 - 05.2022

Kenya Certificate Of Secondary Education - KCSE - KCSE

D.O Makasembo Secondary School
Siaya
01.2014 - 05.2017

Skills

Software experience

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Referee

Mr. Josiah Junkichi

ICT Manager Mombasa Apparel Epz ltd

Tel: +254743948608


Mr. Brian Odhiambo

Accountant Collection Africa Limited

Tel: +254702482523


Dr. Kelvin Tole

Deputy COD ICI Technical University of Mombasa

Tel:+254707816741

Timeline

IT Assistant

Mombasa Apparel Epz Ltd
01.2023 - Current

IT Support Assistant

Mombasa Apparel Epz ltd
01.2022 - 04.2022

Bachelor Of Technology In Information Technology -BTIT - Information Technology

Technical University of Mombasa
09.2018 - 05.2022

Kenya Certificate Of Secondary Education - KCSE - KCSE

D.O Makasembo Secondary School
01.2014 - 05.2017

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Dominic NdongaIT Assistant