Dominic Kurendi
Nairobi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Window Tint Installer
Llumar Kenya
Nairobi
03.2019 - Current
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Discussed tint and accessories options.
- Wrote tickets, updated accounts and closed out work orders.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Documented all service records and customer information to foster accuracy.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
Business Development Officer
Kenya Women Microfinance Bank
Siaya
11.2014 - 01.2019
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Education
Bachelor Of Commerce - Banking And Finance
Kisii University
Kisii12.2014
Skills
- Prospect targeting
- Quality Control
- Performance Goals
- New Business Development
- Social Media Marketing
- Marketing
- Relationship building and rapport
- Relationship Management
- Strategic Planning
- Analytics
- Competitive Analysis
- Client acquisition
- Cost Management
Languages
English
Advanced (C1)
Certification
Driving license class ABC
Timeline
Window Tint Installer
Llumar Kenya
03.2019 - Current
Business Development Officer
Kenya Women Microfinance Bank
11.2014 - 01.2019
Bachelor Of Commerce - Banking And Finance
Kisii University