Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dollysharon Mwendwa

Dollysharon Mwendwa

Nairobi

Summary

Dynamic professional with experience in teaching, sales, and brand representation, eager to excel as a Virtual Assistant. Adept at managing client interactions, handling administrative tasks, and providing top-notch service. Known for adaptability, strong organizational skills, and a passion for service. Ready to bring efficiency and a proactive approach to enhance your team's operations.

Overview

3
3
years of professional experience

Work History

Sales Development Representative

Salesforza/calendbook
Puglia
01.2024 - Current
  • Tracked progress against goals using CRM software programs such as Salesforce.
  • Developed creative marketing strategies to generate interest in products or services.
  • Negotiated contracts with prospective customers on pricing, terms, and conditions.
  • Developed relationships with existing customers to increase sales opportunities.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.

Customer Service Representative

Ydx Agency
Nairobi Kenya
08.2023 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers and surpassed sales goals.

Teacher

Kamukunji secondary
Nairobi
04.2023 - 08.2023
  • Monitored student behavior in classrooms.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem solving strategies among students.

Telemarketer

whitepath ltd
Nairobi, Kenya
01.2022 - 12.2022


Conduct outbound calls to promote and sell loan products, tailoring your pitch to meet client needs. Build rapport, handle objections, and work to convert prospects into customers. Accurately document interactions and maintain client records. Aim to meet or exceed sales targets while providing excellent support throughout the loan application process.

Education

Bachelor of Education Arts - English Literature

KCA UNIVERSITY
Nairobi, Kenya
07-2024

Skills

  • Teamwork
  • Compassionate
  • Critical thinking
  • Customer Relationship Building
  • CRM Tracking
  • Problem-solving aptitude
  • Merchandising proficiency
  • Leadership
  • Cold-calling

Languages

English
Proficient
C2
Swahili
Proficient
C2
Spanish
Elementary
A2

Timeline

Sales Development Representative

Salesforza/calendbook
01.2024 - Current

Customer Service Representative

Ydx Agency
08.2023 - 04.2024

Teacher

Kamukunji secondary
04.2023 - 08.2023

Telemarketer

whitepath ltd
01.2022 - 12.2022

Bachelor of Education Arts - English Literature

KCA UNIVERSITY
Dollysharon Mwendwa