Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dolly Azeez

Maynooth

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

3
3
years of professional experience

Work History

Addiction Case Manager

Merchant Quay
10.2023 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Foster independence and empower clients to make positive life choices.
  • Connect clients with appropriate addiction treatment programs, counseling services, and mental health resources.
  • Demonstrate cultural sensitivity and awareness when working with individuals from diverse backgrounds.

Relief Care Worker

Daffodil
03.2022 - 09.2024
  • Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Assisted residents with daily living activities, promoting independence and quality of life.
  • Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
  • Provided emotional support and companionship to residents, building trust and improving overall wellbeing.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Volunteer

Niteline Service
05.2022 - 01.2023
  • Use a non-directive approach that allows callers to explore their thoughts and feelings without judgment.
  • Avoid imposing personal opinions or solutions; instead, help individuals identify their own coping mechanisms and solutions.
  • Participate in ongoing training sessions to enhance active listening skills, crisis intervention techniques, and knowledge of available resources.
  • Seek and utilize supervision and feedback to improve performance and address challenges.
  • Work collaboratively with other helpline volunteers, supervisors, and support staff to ensure a cohesive and effective service.
  • Practice attentive and non-judgmental listening to understand the caller's concerns, emotions, and needs.
  • Create a safe and confidential space for individuals to share their thoughts and feelings.

Education

Bachelor of Social Science - Social Policy And Sociology

Maynooth University
Maynooth, Ireland
09.2023

Skills

  • Client support
  • Case Management
  • Decision-Making
  • Client Needs Assessment
  • Crisis Intervention
  • Organization and Multitasking
  • Case Planning

Timeline

Addiction Case Manager

Merchant Quay
10.2023 - Current

Volunteer

Niteline Service
05.2022 - 01.2023

Relief Care Worker

Daffodil
03.2022 - 09.2024

Bachelor of Social Science - Social Policy And Sociology

Maynooth University

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Dolly Azeez