Dionne Agitsa
Embakasi
Summary
Dynamic quality team lead at Sama with a proven history of improving operational efficiency and achieving high-quality results. Expertise in cross-functional collaboration and proficient in project management tools such as Asana. Recognized for strong problem-solving skills and effective client communication, enhancing team performance and ensuring project success.
Overview
9
9
years of professional experience
Work History
Quality Team Lead
Sama
01.2024 - Current
- Coordinated daily operations, allocating tasks, scheduling, and managing workflow for high-performing team to ensure efficiency
- Serve as a primary liaison between internal teams and clients, ensuring clear communication and alignment on deliverables
- Manage competing priorities and ensure timely delivery of projects under tight deadlines
- Led meetings, training sessions, and performance reviews, fostering accountability and high standards of execution
- Anticipate risks and proactively resolve issues to maintain workflow continuity
- Prepared structured reports, summaries, and insights to support client decision-making
- Translated client requirements into actionable plans, facilitating effective execution and alignment with client goals
Quality Analyst
Sama
04.2023 - 12.2023
- Managed quality assurance processes across various projects, ensuring accuracy and consistency in deliverables.
- Collaborated with project managers and technical teams to align outputs with client expectations.
- Produced reports and insights for performance tracking and stakeholder updates.
- Supported training and performance evaluation for teams exceeding 400 members.
Quality Reviewer
Sama
06.2020 - 03.2020
- Reviewed and validated outputs to ensure accuracy, clarity, compliance with standards
- Provided structured feedback to enhance team consistency and performance outcomes
- Refined operational processes and documentation to streamline workflows
Data Annotation Agent
Sama
10.2017 - 06.2019
- Achieved recognition as top performer for consistency, reliability, and attention to detail
- Ensured high-quality outputs met strict deadlines and performance targets
- Established strong foundations in digital operations and remote collaboration
Education
Diploma - Project Management
Alison Education Company
Online01-2023
Diploma - Community Development
Zetech University
Nairobi01-2019
Skills
- Quality assurance techniques
- Process improvement
- Data reporting
- Project management tools
- Google Workspace applications
- Microsoft Office suite
- Communication platforms (Slack)
- Workflow coordination
- Cross-functional collaboration
- Stakeholder communication
- Time management
- Problem-solving skills
- Executive and administrative support
Hobbies and Interests
I like staying organized, learning new skills, helping others grow, and finding better, more efficient ways to work.
Training
- CAPM (Project Management), 2025
- Trainer of Trainers (TOT), 2023
References
Available upon request.
Digital Tools And Workflow Management
Experienced in managing tasks, communication, and documentation using Asana, Zoho, Confluence, Slack, and creating structured reports and presentations using Google Workspace, Microsoft Office, and Canva.
Timeline
Quality Team Lead
Sama
01.2024 - Current
Quality Analyst
Sama
04.2023 - 12.2023
Quality Reviewer
Sama
06.2020 - 03.2020
Data Annotation Agent
Sama
10.2017 - 06.2019
Diploma - Project Management
Alison Education Company
Diploma - Community Development
Zetech University