DINER OMONGO
Hospitality
Nairobi
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
22
22
years of professional experience
14
14
years of post-secondary education
Work History
Housekeeping Supervisor
Golden Tulip Hotel Nairobi
Nairobi, No States Available
02.2016 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Placed orders for housekeeping supplies and guest toiletries.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Linen Clerk and Coordinator
Nairobi Women's Hospital
Nairobi
05.2009 - 01.2016
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- All units had enough supply of linen
- Received and dispatch clean linen to every unit as per the occupancy.
- Ensure high standard of cleanliness and hygiene.
- Inventory done on a monthly basis and reconciliation done on the same.
- Record all stained and torn linen as discards.
Head Cleaner
Nairobi Women's Hospital
Nairobi, -Select-
02.2002 - 04.2009
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Returned emptied garbage receptacles to proper locations.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Developed and implemented comprehensive cleaning plan for entire building.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Supervised supplies in inventory and submitted reorder requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Certificate - Supervisory Management
The Kenya Utalii College
Nairobi 05.2017 - 09.2017
Certificate - Housekeeping Techniques
The Kenya Utalii College
Nairobi 09.2016 - 12.2016
Certificate - Fashion Design And Garment Making
Technical University of Kenya
Nairobi 05.2015 - 11.2016
Certificate - Kenya Certificate of Primary Education
Epang'a Primary School
Vihiga County 01.1981 - 11.1990
Certificate - Kenya Certificate of Secondary Education
Diakonia Institute
Nairobi 01.2012 - 11.2013
Skills
Employee evaluations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Supervisory Management
The Kenya Utalii College
05.2017 - 09.2017
Certificate - Housekeeping Techniques
The Kenya Utalii College
09.2016 - 12.2016
Housekeeping Supervisor
Golden Tulip Hotel Nairobi
02.2016 - Current
Certificate - Fashion Design And Garment Making
Technical University of Kenya
05.2015 - 11.2016
Certificate - Kenya Certificate of Secondary Education
Diakonia Institute
01.2012 - 11.2013
Linen Clerk and Coordinator
Nairobi Women's Hospital
05.2009 - 01.2016
Head Cleaner
Nairobi Women's Hospital
02.2002 - 04.2009
Certificate - Kenya Certificate of Primary Education
Epang'a Primary School
01.1981 - 11.1990
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