Dickson Ondieki Sokoro
Kitale
Summary
Results-driven Executive Sales Consultant with proven expertise in sales strategy, technical support, and client relationship management. Committed to driving revenue growth and enhancing customer satisfaction through effective problem-solving and communication. Dynamic professional with a strong background in sales and technical support. Known for exceptional problem-solving and collaboration skills, contributing to improved sales strategies and customer engagement. Eager to leverage expertise to enhance operational efficiency and client satisfaction. Accomplished Executive Sales Consultant recognized for delivering strategic sales solutions and managing the complete sales process. Expertise in market research and CRM management drives strong client relationships and increases market share.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Sales Consultant
Soko Bureau consultancy
Nairobi
06.2015 - Current
- Conducted market research to identify potential clients and trends.
- Assisted in developing sales presentations and proposals for clients.
- Collaborated with team members to strategize sales approaches and tactics.
- Supported the preparation of sales reports and documentation.
- Managed client communication through emails and follow-up calls.
- Participated in training sessions to learn product knowledge and sales techniques.
- Attended networking events to build relationships with industry professionals.
- Maintained updated records of client interactions in the CRM system.
- Developed and implemented sales strategies to increase market share and profitability.
- Participated in trade shows, conferences, seminars, and other industry events as a representative of the company.
- Managed multiple projects simultaneously while consistently meeting deadlines.
- Managed the entire sales process from initial contact through closing of deals.
- Gathered feedback from customers on products and services offered by the company to improve satisfaction levels.
- Responded quickly to customer inquiries related to products and services provided by the company.
- Negotiated contracts with customers while adhering to company policies and guidelines.
- Maintained accurate records of all customer interactions including notes on follow-up activities.
- Monitored changes in market conditions and collaborated with colleagues to adjust strategies accordingly.
- Collaborated with marketing team to create promotional materials for new products and services.
- Cultivated relationships with potential clients through cold calling and email campaigns.
- Assisted in developing training programs designed to educate staff members on best practices in sales techniques.
- Developed pricing models to maximize profitability while maintaining competitive edge.
- Created reports and presentations summarizing progress against key performance indicators.
- Developed comprehensive sales strategies to increase market share and customer base.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Analyzed customer data to identify trends, preferences, and opportunities for improvement.
- Identified areas within current processes that could be improved or automated for efficiency gains.
- Researched competitors' offerings to remain ahead of the competition in terms of pricing and features.
- Provided technical support on product features and benefits during customer interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Recruited, hired and trained new hires to optimize profitability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Posed as models for advertising, artistic creation and display of goods.
Technical Support Engineer
Soko Bureau consultancy
Nairobi
06.2015 - Current
- Provided timely technical support for clients using various software applications.
- Diagnosed and resolved hardware and software issues for diverse customer environments.
- Facilitated training sessions for clients on new technologies and system updates.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
- Maintained detailed documentation of support tickets and resolutions for reference.
- Assisted in the implementation of system upgrades to improve client operations.
- Identified recurring technical issues and proposed solutions to improve service quality.
- Communicated effectively with clients to understand their technical needs and challenges.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Collaborated with teams to solve technical customer problems across product suites.
- Monitored ticketing system queues for incoming requests from customers.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Collaborated with developers to resolve recurrent faults.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assisted users with password resets and account lockout resolutions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Trained end-users and internal staff on new technologies and system updates.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Streamlined support processes through the implementation of automation tools and technologies.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Monitored system performance metrics to proactively address potential issues.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Recommended system enhancements and upgrades to support evolving business needs.
- Enhanced system security measures to protect against unauthorized access and data breaches.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Maintained positive working relationship with fellow staff and management.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Collected, analyzed and reported on data for use in operational planning.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Conducted workflow analysis, space design or cost comparison analysis.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Education
Bachelor of Science - Information And Communication Technology
UNIVERSITY OF ELDORET
ELDORET12-2014
Skills
- Sales strategy
- Market research
- CRM management
- Contract negotiation
- Technical support
- Customer relationship management
- Project management
- Networking skills
- Presentation skills
- Training facilitation
- Performance tracking
- Customer engagement
- Negotiation expertise
- Industry awareness
- Sales cycle management
- Team leadership
- Sales demonstration
- Staff training and motivation
- E-commerce sales
Languages
English
Proficient (C2)
C2
Certification
DHCA TXM
Accomplishments
Top performer and best sales in Hikvison end year award 2023
References
References available upon request.
Timeline
Executive Sales Consultant
Soko Bureau consultancy
06.2015 - Current
Technical Support Engineer
Soko Bureau consultancy
06.2015 - Current
Bachelor of Science - Information And Communication Technology
UNIVERSITY OF ELDORET