DICKSON MWIRIGI
DATA SPECIALIST
NAIROBI,30
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level copywriter position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Copywriter
MWANGAZA BOOKSHOP
NAIROBI
01.2021 - Current
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Supported client projects from planning to on-time completion of quality deliverables.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Customer Service Representative
TAEL TECHNOLOGIES
MELBOURNE, MELBOURNE
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Tracked customer service cases and updated service software with customer information
- Processed customer service orders promptly to increase customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Bachelor of Science - Information Technology
KCA UNIVERSITY
NAIROBI,KENYA 01.2021 - Current
Bachelor of Science - Information Technology
NKUBU HIGH SCHOOL
MERU,KENYA 01.2016 - 11.2019
Skills
Content Generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
TAEL TECHNOLOGIES
05.2023 - Current
Copywriter
MWANGAZA BOOKSHOP
01.2021 - Current
Bachelor of Science - Information Technology
KCA UNIVERSITY
01.2021 - Current
Bachelor of Science - Information Technology
NKUBU HIGH SCHOOL
01.2016 - 11.2019
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