Dickson Moenga

Enhanced process for onboarding new to bank customers.

Issued payment cards.

Digital transformation enhanced through digitisation of customer through Equity mobile ,web ,chat bot and Equitel line issuance.

Enhanced product adoption through strategic cross-selling of banking products like Eazzy Biz and loans.

• Digitisation of Bank products eg Eazzy Banking
• Equitel Onboarding processes and Customer Education
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.
• Enhanced team efficiency by streamlining order processing methods.
• Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
• Resolved customer complaints, ensuring satisfaction and loyalty with prompt and courteous service.
• Greeted customers, answered questions and took orders.
• Contributed to positive work environment by consistently demonstrating teamwork and cooperation.
• Increased sales during promotional events by effectively marketing specials to customers.
• Promoted to team leader due to exemplary performance and leadership skills.
• Participated actively in team meetings for continuous improvement efforts.