Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Waitress

Dianah Wambui

Waitress
Nairobi ,30

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Waitress

Golden Tulip Hotel
Nairobi
04.2018 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waitress

Hennessis Hotel
Nairobi
01.2016 - 04.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

Diploma - Food And Beverage

PREMIER INSTITUTE OF HOSPITALITY MANAGEMENT
Kiambu
01.2013 - 06.2016

Skills

Menu memorization

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Accomplishments

  • Achieved result by completing task with accuracy and efficiency.
  • Documented and resolved issues which led to good results.
  • Resolved product issue through consumer testing.
  • Achieved good revenue by introducing upselling skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress

Golden Tulip Hotel
04.2018 - Current

Waitress

Hennessis Hotel
01.2016 - 04.2018

Diploma - Food And Beverage

PREMIER INSTITUTE OF HOSPITALITY MANAGEMENT
01.2013 - 06.2016
Dianah WambuiWaitress