Diana Waweru
Nairobi
Summary
Results-driven Quality Assurance Analyst with extensive experience at Digitalent Limited Systems, dedicated to elevating product quality and customer satisfaction through expert software testing and system management. Recognized for leading teams in process enhancements while utilizing strong communication and technical documentation skills. Achievements include significant advancements in QA standards and operational efficiency, consistently maintaining high service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Digitalent Limited Systems
Nairobi
05.2022 - Current
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Implemented security measures to safeguard company systems from unauthorized access.
- Produced system-based internal and external reports to optimize billing efficiency.
- Upgraded terminal software essential for reactivation.
- Trained and led staff on proper QA standards.
- Participated in continuous improvement initiatives to enhance product quality and team performance.
- Maintained self-study program to enhance QA knowledge and skills.
- Facilitated training sessions for junior QA analysts on testing techniques and best practices.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Provided technical support to other departments as needed.
- Ensured efficiency by tidying serviced equipment before client usage.
- Coordinated machine repair workflow by assigning monitoring and retrieval activities.
Intern
Digitalent Limited Systems
Nairobi
11.2021 - 09.2022
- Managed ticket flow by marking non-repairable cases for follow-up.
- Streamlined operations by organizing terminal maintenance and coordinating delivery schedules via Microsoft Excel.
- Integrated collected terminals into LAN support framework.
- Ensured accurate input of client information, including emails, contacts, and locations.
Education
Bachelor's Degree - Business Information Technology
KCA University
Nairobi,kenya12-2025
Diploma - Bussiness Information Technology
KCA University
Nairobi ,kenya12-2022
Skills
- Quality assurance
- Software testing
- Record Keeping
- System management
- Peer relationships
- Technical documentation
- Customer service
- Data Mangement
Certification
- Entrust Certification- March 2024
- Evolis Certified Technical Training - September 2024
refferees
Name: Symon Kibugu
HOD Technical
Mobile No.: 0717627132
Email: symon@digitalentsystemsltd.com
Timeline
Quality Assurance Analyst
Digitalent Limited Systems
05.2022 - Current
Intern
Digitalent Limited Systems
11.2021 - 09.2022
Bachelor's Degree - Business Information Technology
KCA University
Diploma - Bussiness Information Technology
KCA University
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