Diana Wangari Mwangi

The Ministry of Information, Communications and The Digital Economy, through the ICT Authority commenced a project focusing on E-waste management and refurbishment in government, public and private sectors. The project is informed by the fact that the Electronic waste industry is the fastest growing sector in the Kenyan economy. Under the National Refurbishment and eWaste Management Project, I carried out the following tasks;

• Collaborated within a team to defined scope and objectives for the e-waste project, ensuring alignment with business goals.
• Participated in creating, maintaining, and monitoring project plans, project schedules, work hours, budgets, and expenditures.
• Identified potential sources of e-waste from government institutions, establishing relationships, and negotiating agreements for the e-waste collection.
• Organized, attended, and participated in stakeholder meetings, documenting and following up on important actions and decisions from meetings for process improvement.
• Conducted thorough risk assessments to identify potential threats to project success and developed solutions where applicable.
• Monitored resource utilization and allocation.
• Managed critical deadlines by breaking down complex tasks into smaller action items that could be easily delegated or prioritized as necessary.
• Assisted in budget development, expense tracking, and ensured adherence throughout the project lifecycle.
• Fostered a collaborative working environment, encouraging teamwork and conflict resolution
• Maintained accurate project documentation, compiled progress reports, and documented lessons learned.
• Participated in receiving and verification of eWaste devices from government and private institutions at the eWaste centre.
• Worked together with the IT Department in developing the ewaste management System.

Raino Tech4Impact is a social enterprise African Start-Up that leverages technology to strengthen the African value chain. They are deploying technology-enabled solutions in agriculture to increase productivity and efficiency hence solving supply chain problems and creating value for underserved communities.
Here, I Carried out the following tasks;

• Updated and kept track of stock and assets inventory records.
• Conducted quality assurance on the FCGM products.
• Supported management with data analysis, leading to more informed decision-making for operational improvements.
• Prepared timely reports on KPIs, assisting management in tracking progress towards goals.
• Participated actively in regular staff meetings by presenting updates on ongoing projects and initiatives, contributing to a well-informed, cohesive operations team.
• Assisted the Operations Manager with operational and transport logistics coordination.
• Worked closely with the Operations team to develop standard operating procedures (SOP) for the Processing team in the warehouse as well as the delivery team resulting in increased consistency and efficiency across tasks.
• Organized and attended training programs and workshops that aimed at operational excellence.
• Provided proactive customer outreach and maintaining a healthy customer relationship
• Enforcing Health and safety rules and regulations of workers and those of our clients throughout production.
• Developed strong relationships with vendors and B2C customers to ensure timely delivery of products while supporting internal stakeholders' needs.
• Provided administrative support during new hire onboarding process, ensuring a seamless transition for incoming interns.
• Conducted research on industry trends or best practices to support continuous improvement initiatives within the company's operations department.
• Performed data entry tasks with accuracy and attention to detail, ensuring up-to-date information was available for decision making.

• Carried out the following tasks; Installation of computer hardware, software and peripherals
• Providing user support on the use computer hardware and software application
• Management of the institution's computer network and internet
• Assessment of ICT equipment with a view of carrying out maintenance
• Training users on application and systems
• Undertaking maintenance of ICT equipment
• Providing IT security support.

• Carried out the following tasks; Kept track of inventory and documented needed paperwork
• Assisted in sales by contacting prospective customers
• Worked with the sales department to develop standard operating procedures (SOP) for the delivery team
• Carried out client support services
• Carried out fieldwork research and wrote reports on the same
• Answering questions about a company's products or services
• Delivering information about a company's offerings
• Collecting and analyzing customer feedback.

• Carried out a variety of tasks such as; Assisting in the implementation of a new software system and conducted a pilot test on the system
• Identifying the system's weakness and areas that need improvements
• Managing creditor and debtor invoice receipt payments
• Conducting stores monthly stock take
• Providing specific bookkeeping support and report writing
• Monitoring cash and credit sales journals versus the stock cards.