DIANA NEKESA NYONGESA

Key Responsibilities:

• Oversee administrative staff, including onboarding, training, and performance management
• Develop and implement KPIs, policies, and procedures for efficient operations.
• Manage budgets and procurement for office supplies and equipment
• Ensure accurate and timely data entry across all locations.
• Conduct monthly audits for digital and physical filing systems.
• Organize office events and meetings.
• Liaise with external stakeholders and vendors for smooth service delivery.
• Support legal compliance, including health and safety protocols.
• Enhance customer experience across all company locations. discrepancies and errors during the process.

Key Responsibilities:

• Handled administrative duties, improved operational efficiency.
• Improved efficiency by streamlining office processes.
• Filed documents, improved data management.
• Fostered positive working environment with clear communication.
• Dealt with customer queries for elevated level of service.
• Organized files to increase ease of access.
• Enhanced customer satisfaction with prompt and accurate responses.
• Lead in setting up the third branch in Langata to ensure it was functional
• Coordinated events by managing budget, logistics and event support.
• Oversaw and trained clerical support staff to accomplish challenging objectives.

Key Responsibilities:

• Front Desk Management: Welcoming walk-in clients and connecting them to the right team, handling people with appointments and interviews, suppliers and deliveries.
• Facilities Management: Ensuring facility cleanliness, maintenance of the office facility through repairs and purchasing various office supplies.
• Vendor management: Contacting various vendors for various services and following up on utilities payment such as water and electricity.
• Transport management: Signing up new joiners on Uber and following up on issues that might arise with this usage.
• Filing and Record Keeping: Filing various documents on Google Drive and hard copy filing. Conducting quality control checks to ensure filing is in order.
• Inventory Management: Updating tracker to reflect accurate record of tools and equipment and carrying out departmental audits.
• Admin Procurement and Payments: Sourcing of vendors, making requisitions and payments for office supplies and equipment.
• Lead and supported the set-up of the second branch in Windsor.

Key Achievements at Peach Cars:

• Developed Peach Filing App reducing document gaps by 80%
• Set up 2 new branches with 100% operational readiness
• Onboarded and trained 6+ admin staff, boosting task efficiency by 40%
• Launched Admin Helpdesk, improving request resolution by 60%
• Built Admin Expense Tracker reducing overspending by 90%
• Increased document compliance by 85% via monthly audits
• Led events with 80%+ satisfaction rate
• Boosted customer satisfaction by 45% at the front desk
• Improved vendor procurement by 35%
• Enhanced inventory accuracy by 50%

Key Responsibilities:

• Follow and track projects.
• Prepare and review documentation.
• Attend meetings and take minutes.
• Test and Retest Customer Relationship Management (CRM) system using the User Acceptance Test (UAT) with project champions.
• Ad hoc tasks within the Project Management office.

Key Achievements

• I assisted the project management team to address gaps in the CRM
  system. This led to the closure of the retest of UATs by the Project
  Champions which allowed the CRM system to go live and store
  customer data in centralized systems. Furthermore, I created process
  maps of the AS-IS processes which were crucial in coming up with the
  TO-BE processes.

Key Responsibilities:
● Distribution of supplies to classrooms
● Cleaning classrooms, washrooms and lunch halls
● Organizing learning materials in the library

Key Achievements
I assisted in creating a more organized library system by re-arranging the
books in the shelves which enabled the students to easily find what they
were looking for. I enhanced teamwork among the workers to enable
pupils to have a clean and conducive learning environment and ensure
they received learning supplies on time.