DIANA KYALO
Ruiru, Kiambu District
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Customer Experience Advocate
AUTOMOBILE ASSOCIATION OF KENYA
03.2023 - Current
- Proactively identified potential problems by monitoring trends in customer inquiries and providing feedback to relevant departments.
- Enhanced customer loyalty by delivering personalized support and addressing unique needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
Marketing Intern
AUTOMOBILE ASSOCIATION OF KENYA
06.2022 - 03.2023
- Assisted in the planning and execution of successful product launch events.
- Organized events and trade shows, increasing brand exposure within the industry community.
- Developed questionnaires and facilitated focus group discussions.
- Utilized specialized software to capture and process data.
- Collaborated with cross-functional teams to ensure consistency in branding across all platforms and touchpoints.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies accordingly.
Volunteer
MAKINDU GENERAL HOSPITAL
04.2022 - 06.2022
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Assisted clients with obtaining housing, employment and support resources.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Educated young people about strategies for driving discussions and promoting social changes.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - JOURNALISM AND MASS COMMUNICATION
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOG
Kakamega, Kakamega District, Kenya 04.2001 -
High School Diploma -
KANGARU GIRLS HIGH SCHOOL
Embu, Embu District, Kenya 04.2001 -
Skills
Client Advocacy
undefinedCertification
FIRST AID CERTIFICATE
Timeline
BASIC LIFE SUPPORT CERTICATE
12-2023
DIGNITY IN CARE CERTIFICATE
12-2023
DUTY OF CARE CERTIFICATE
12-2023
SAFEGUARDING CERTIFICATE
12-2023
FIRST AID CERTIFICATE
11-2023
SOCIAL MEDIA MARKETING COURSE
06-2023
Customer Experience Advocate
AUTOMOBILE ASSOCIATION OF KENYA
03.2023 - Current
Marketing Intern
AUTOMOBILE ASSOCIATION OF KENYA
06.2022 - 03.2023
Volunteer
MAKINDU GENERAL HOSPITAL
04.2022 - 06.2022
Bachelor of Arts - JOURNALISM AND MASS COMMUNICATION
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOG
04.2001 -
High School Diploma -
KANGARU GIRLS HIGH SCHOOL
04.2001 -
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