DIANA JUDITH MBEJA
Summary
Results-driven inventory management professional with expertise in materials handling and finished goods oversight. Proven track record in maintaining accurate inventory databases and implementing efficient stock management workflows. Skilled in database maintenance and ERP systems coordination, ensuring optimal stock flow through FIFO/FEFO practices. Strong background in cross-departmental collaboration, enhancing supply chain efficiency and operational productivity.
Overview
5
5
years of professional experience
Work History
Inventory Manager
Petsasa Kenya
08.2024 - Current
- Manage and coordinate a team of 9 personnel (4 interns and 5 warehouse employees) to ensure efficient inventory operations and maintain high productivity standards
- Develop, monitor, and maintain purchase orders to guarantee continuous stock availability and prevent costly inventory shortages
- Create and regularly update comprehensive SKU databases to streamline warehouse operations and facilitate quick item identification for dispatch teams
- Establish and maintain supplier relationships through strategic negotiations to secure premium quality products at competitive market rates
- Coordinate closely with dispatch management to align inventory levels with operational demands and ensure seamless order fulfillment
- Implement proactive stock level monitoring systems and stockout alerts to maintain optimal inventory levels and prevent operational disruptions
Customer Service Representative
Petsasa Kenya
02.2024 - 08.2024
- Provided comprehensive customer service across live chat, social media platforms, SMS, and phone calls, ensuring prompt resolution of inquiries and maintaining high customer satisfaction levels
- Collaborated with dispatch center managers and delivery teams to optimize delivery schedules, ensure on-time fulfillment, and maintain excellent customer experience standards
- Generated, monitored, and updated purchase orders to maintain optimal inventory levels, prevent stockouts, and ensure continuous product availability
- Developed and maintained comprehensive SKU databases with regular updates to streamline warehouse operations and enable efficient item location for dispatch teams
Customer Experience Specialist Team Lead
Mombo Sacco
07.2021 - 05.2023
- Identified trendsetter ideas by researching industry and related events, publications, and announcements; developed, launched, and promoted new value-adding products.
- Led a team of five subordinates, who respectively dealt with social media, customer acquisition, customer success representatives, and marketing.
- Attended events and webinars, using them as an avenue to interact more with customers and find solutions to problems they raised during the events.
- Handled all marketing, procurement, and public relations activities of the Sacco, putting in place structures that fostered excellent customer service delivery.
Education
Degree - Procurement and Contract Management
Jomo Kenyatta University of Agriculture and Technology
06.2019
Kenya Certificate of Secondary Education -
Kisumu Girls High School
11.2014
Skills
- Inventory management
- Supplier negotiation
- SKU database management
- Stock level monitoring
- Purchase order management
- Customer relationship management
References
- Susan Nderitu, General Manager, Petsasa, +254 114 560668, hello.ke@petsasa.com
- Benard Oremo, Ministry of Social Services, +254 725404472, oremo.benard@gmail.com
- Erick Wakari, Coach, Generation Kenya, +254 708185266, erick@generation.org
Professional Development
- Center for Project Management, Certificate in Project Management, 08/01/23, 09/30/23
- Generation Kenya, Certificate in Digital Customer Service, 08/01/23, 09/30/23
- Yusudi Africa Ltd, Certificate in Business Development, 06/01/19, 12/31/19
Timeline
Inventory Manager
Petsasa Kenya
08.2024 - Current
Customer Service Representative
Petsasa Kenya
02.2024 - 08.2024
Customer Experience Specialist Team Lead
Mombo Sacco
07.2021 - 05.2023
Degree - Procurement and Contract Management
Jomo Kenyatta University of Agriculture and Technology
Kenya Certificate of Secondary Education -
Kisumu Girls High School