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Summary
Overview
Skills
Work History
Education
Timeline
Hi, I’m

Diana N. Chege

Nairobi
Diana N. Chege

Websites

Summary

Strong leader with over 7+ years of experience and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency across diverse industries.

Armed with extensive expertise in sales strategy development and execution, I excel in identifying and capitalizing on opportunities to expand market presence and exceed sales targets. With a keen understanding of customer needs and market trends, I leverage strong communication and negotiation skills to navigate complex sales cycles and deliver tailored solutions that drive mutual success.

Overview

8
years of professional experience

Skills

  • Software as a Service (SAAS)
  • Strategic Leadership
  • Coaching and quality assurance
  • Customer Relationship Management software (CRM)
  • Account management and problem-solving skills
  • Track record of success in B2B and B2C selling
  • Experienced with stakeholders in remote environments

Work History

Comligo Spanish

Head of Customer Success
04.2023 - Current

Job overview

  • Reduced partner escalations by 30% and amplified partner retention by 18% through proactive relationship management and rapid issue resolution
  • Enhanced operational efficiency by 35% through automating sales cycle processes
  • Surpassed business targets consistently, spearheading a 20% increase in customer acquisition by leading the entire sales process
  • Fostered team communication and problem-solving, resulting in a 95% customer satisfaction score
  • Achieved a 40% improvement in support response times by effectively managing business process metrics.

Whitesmith Technology

Head of Relationships and Sales
04.2022 - 03.2023

Job overview

  • Amplified sales by effectively articulating product value propositions, leveraging strong product knowledge
  • Influenced future product development through collaboration with product teams, leading to a 20% improvement in product-market fit
  • Enhanced the accuracy of quarterly sales projections by 15% through detailed analysis of 24-month sales data
  • Achieved a 25% increase in sales by developing strategic plans that balanced near-term objectives with long-term goals
  • Led a focused 3-member team, resulting in a 30% increase in lead generation and deal closure rates.

Think Dirty App

Business Development Manager
10.2020 - 02.2022

Job overview

  • Shortened the sales cycle by 26% by identifying and correcting errors in the customer acquisition process.
  • Increased lead generation by 60% through effective client outreach strategies, including cold calling and in-person activations.
  • Qualified 72 leads and scheduled online demonstrations, maintaining a 14% lead-to-demo completion ratio.
  • Achieved a 23% opportunity-to-closure rate, consistently sourcing a high-quality pipeline.
  • Increased customer acquisition by 6.5% through targeted cold-email campaigns with G-Mass.

Dolphins Group

Head of Customer Success
03.2016 - 05.2020

Job overview

  • Enhanced customer satisfaction from 50% to 90% through quick responses and strong relationship management
  • Increased revenue by 20% and improved customer retention from 54% to 77% with effective customer relationship strategies
  • Trained 15 employees in customer needs assessment and satisfaction, enhancing team performance
  • Executed a CRM strategy, increasing lead generation by 50% and reviving dormant executive relationships, reducing churn by 40%
  • Established business partnerships with over 30 brands and optimized operations, achieving a 70% increase in efficiency.

Education

University of Nairobi

Bachelor’s Degree: Business Administration, Management and Operations
2017

University Overview

Entry Level

Certificate: UX/UI Design
2024

University Overview

Google Digital Garage

Certificate: Digital Marketing
2021

University Overview

Timeline

Head of Customer Success
Comligo Spanish
04.2023 - Current
Head of Relationships and Sales
Whitesmith Technology
04.2022 - 03.2023
Business Development Manager
Think Dirty App
10.2020 - 02.2022
Head of Customer Success
Dolphins Group
03.2016 - 05.2020
University of Nairobi
Bachelor’s Degree: Business Administration, Management and Operations
Entry Level
Certificate: UX/UI Design
Google Digital Garage
Certificate: Digital Marketing

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Diana N. Chege