DIANA ATIS ODUOR
NAIROBI,Nairobi
Summary
Results-oriented professional with extensive knowledge in sales and marketing. Possesses excellent communication and customer satisfaction skills. Eager to leverage acquired knowledge, skills, and experience in serving clients professionally. Currently seeking employment opportunity at esteemed company to contribute to its success and enhance customer relationships.
Overview
5
5
years of professional experience
Work History
SALES PERSONNEL
INFINIX MOBILITY
NAIROBI
08.2021 - 01.2023
- Planned, developed and implemented effective marketing communication campaigns
- Ensured customers get goods in right condition
- Identified new markets and customer leads
- Kept track of inventories
- Created open lines of communication
- Delivered high quality support to the Marketing Team, taking on project work, assisting with campaigns and events
- Worked with creative team and PR & Marketing Communication Manager to produce engaging marketing collateral for internal and external use
TELESALES REPRESENTATIVE
ADPAK LABEL SOLUTION
JUJA, KIAMBU
06.2020 - 08.2021
- Initiated sales with potential customers over the phone
- Listened to the customers' needs to generate repeat sales
- Gathered and documented customer information, payment methods, purchases, and reactions to products
- Answered customers' questions on the products
- Met sales quotas
- Providing information to customers
- Monitoring sales performance
- Support of sales processes via phone calls to the customers
- Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
- Initiating repeated orders by follow up phone calls after the customers' purchases
- Carrying out market research on how to address customers
SALES PERSONNEL
LG ELECTRONICS
NAIROBI
01.2018 - 03.2020
- Planned, developed and implemented effective marketing communication campaigns
- Ensured customers get goods in right condition
- Identified new markets and customer leads
- Kept track of inventories
- Created open lines of communication
- Delivered high quality support to the Marketing Team, taking on project work, assisting with campaigns and events
Education
CERTIFICATE - ICT
ZETECH UNIVERSITY
Ruiru 01.2017 - 11 2018
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
RUAI GIRLS HIGH SCHOOL
Nairobi 02.2013 - 11 2016
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
KILIMANI PRIMARY SCHOOL
Nairobi 01.2004 - 11 2012
Skills
Analytical skills
Communication skills
Computer literate
Customer satisfaction skills
Good interpersonal skills
Office organization skills
Problem solving skills
Superb time management skills
Team player and leader
Timeline
SALES PERSONNEL
INFINIX MOBILITY
08.2021 - 01.2023
TELESALES REPRESENTATIVE
ADPAK LABEL SOLUTION
06.2020 - 08.2021
SALES PERSONNEL
LG ELECTRONICS
01.2018 - 03.2020
CERTIFICATE - ICT
ZETECH UNIVERSITY
01.2017 - 11 2018
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
RUAI GIRLS HIGH SCHOOL
02.2013 - 11 2016
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
KILIMANI PRIMARY SCHOOL
01.2004 - 11 2012