Dhruvi Manojkumar Kawa

Sarit Centre Branch - Nairobi

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Ensured compliance with national and local laws through regular policy reviews and updates.
• Improved team morale and performance with consistent feedback and recognition of achievements.
• Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
• Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.
• Conducted regular reviews of operations and identified areas for improvement.

Sarit Centre Branch - Nairobi

• Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Investigated and evaluated customers for creditworthiness and potential risk factors.

Muthithi Road Branch - Nairobi

• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Nairobi Main Branch - Nairobi

• Maintained open communication channels with customers experiencing financial difficulties, helping them devise repayment plans suited to their individual situations.
• Evaluated market trends and competitor offerings to maintain a competitive edge in retail credit services offered by the organization.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.

Nairobi Main Branch - Nairobi

• Supported business development efforts by providing excellent service to existing customers while actively seeking out new opportunities for growth expansion.
• Developed strong relationships with clients, maintaining open communication channels and promptly addressing concerns.
• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.

Digo Road Branch - Kizingo, Mombasa

Have remained the face of the bank for the first year and did all the account opening, modification and updating processes for all clients, KYC updates and reporting, maintaining security instruments custody, SMS alerts and mobile banking registrations, meeting overall annual targets for new accounts brought to the branch and bank at large

• Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
• Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
• Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.