DHARAVATH SHIVA KUMAR
Clinical Pharmacist Practitioner
CHESTER
Summary
Seasoned Clinical Pharmacist with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Accomplishments include helping more than 6 years as a clinician working to improve treatments and medical decisioning as part of practice team. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
6
6
years of professional experience
1
1
Language
Work History
CLINICAL PHARMACIST
ROHINI MEDICARES Pvt Ltd.
12.2019 - 10.2022
- Scheduled patient appointments with physicians, ensuring timely access to healthcare services.
- Managed all in and out calls, emails, and supplies, achieving a 95% response rate within 24 hours.
- Provided personalized assistance to patients, enhancing their experience and fostering trust in the healthcare system. Handled prescriptions accurately and efficiently, reducing wait times by 20%.
- Conducted thorough medication reviews, identifying and resolving discrepancies to ensure patient safety. Assisted in drug file maintenance, contributing to a 15% improvement in data accuracy.
- Upheld strict confidentiality standards, safeguarding patient privacy and trust.
- Demonstrated professionalism and empathy in all patient interactions, fostering a positive healthcare experience.
- Evaluated medication regimens for complex patients, identifying and resolving potential drug interactions, leading to improved patient safety.
- Conducted research in clinical pharmacy, contributing to advancements in patient care practices and dissemination of knowledge.
CUSTOMER ASSISTANCE & SUPERVISOR
RATNADEEP SUPER MARKET, HANMAKONDA
03.2017 - 08.2018
- Provided exceptional customer service, guiding customers to their needs in the store, resulting in a 95% customer satisfaction rate.
- Demonstrated product knowledge and expertise, facilitating informed purchasing decisions for customers.
- Facilitated transactions and billing processes, maintaining accuracy and efficiency, leading to a 20% reduction in checkout times.
- Implemented strategies to streamline the checkout process, resulting in a 15% increase in customer throughput.
- Oversaw daily operations of the department, organizing workflows and delegating tasks effectively, resulting in a 30% improvement in productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and resolve customer issues promptly.
- Implemented customer service initiatives, resulting in a 10% increase in customer retention and repeat business.
Education
Msc International health care services management with advance practice -
WREXHAM GLYNDWR UNIVERSITY, WREXHAM, UK.
2024
DOCTOR OF PHARMACY -
CARE COLLEGE OF PHARMACY, WARANGAL, INDIA.
10.2019
Skills
- Proficient in MS Office applications
- Exemplary time management
- Flexible and adaptable approach to work
- Self-motivated and proactive
- strong analytical skills
- Excellent organizational skills
- Capable of prioritizing tasks effectively
Activities
- Very passionated about cooking
- Organized blood donation camps and awareness programmes.
- Took part in various medical camps at multiple rural and urban places.
- Took part in serving orphanage and old age homes.
- Interested in listening music and singing.
- Badmintion is my cup of tea
- Up for socializing and cultural meets
Projects
- 01/2019 - 06/2019
SIGNIFICANCE OF VITAMIN D3 IN MANIFESTATIONS OF NEUROLOGICAL AND NEPHROLOGICAL DISORDERS
- Published article in INTERNATIONAL JOURNAL OF RESEARCH AND ANALYTICAL REVIEWS {E-ISSN2348-1269, P-ISSN 2349-5138}, www.ijrar.org
Timeline
CLINICAL PHARMACIST
ROHINI MEDICARES Pvt Ltd.
12.2019 - 10.2022
CUSTOMER ASSISTANCE & SUPERVISOR
RATNADEEP SUPER MARKET, HANMAKONDA
03.2017 - 08.2018
Msc International health care services management with advance practice -
WREXHAM GLYNDWR UNIVERSITY, WREXHAM, UK.
DOCTOR OF PHARMACY -
CARE COLLEGE OF PHARMACY, WARANGAL, INDIA.
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