Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Certifications
References
Timeline
Generic

DEVIAN NDUATI

Nairobi

Summary

Highly motivated and skilled professional with a strong desire to secure and excel in a full-time position that presents professional challenges. Exceptional interpersonal skills for effective communication and collaboration with individuals at all levels. Excellent time management abilities for efficient task prioritization and meeting deadlines. Proven problem-solving skills for resolving complex issues and finding innovative solutions. Seeking an opportunity to leverage these qualities and contribute to the success of a dynamic organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Corporate Cafeteria Manager

Spez
08.2024 - Current
  • Created accurate and timely reports.
  • Facilitated smooth execution of daily cafeteria activities.
  • Managed procurement tasks while maintaining compliance with company standards.
  • Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
  • Addressed customer concerns promptly, fostering an atmosphere of trust between the cafeteria team and clients.
  • Optimized staffing efficiency by reallocating resources during peak times while maintaining high-quality service delivery.
  • Reviewed monthly sales reports regularly identifying trends that resulted in actionable insights for continuous improvement.
  • Improved employee morale through effective communication, recognition, and regular feedback on performance.
  • Streamlined inventory management, reducing waste and optimizing food costs.
  • Implemented effective staff training programs for improved team performance and productivity.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
  • Updated daily logs, checked in deliveries and submitted weekly reports.
  • Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean and welcoming environment.

Branch Manager

Big Square
11.2020 - 11.2021
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Organised and supervised shifts
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Created detailed weekly,monthly and annual reports on revenue and expenses
  • Stock management using the GAAP System
  • Coordinated daily front and back house restaurant operations

Shift Leader

Big Square
03.2018 - 11.2020
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Analyzed sales figures and identified areas for improvement.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista

Big Square
12.2015 - 03.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Personal Assistant

Realrace Security
08.2015 - 12.2015
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Attended meetings, took notes and tracked action items.
  • Used discretion when handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Served as point of contact between clients and managerial staff.

Marketer

Realance Security
01.2015 - 08.2015
  • Identified appropriate marketing channels and target customers for campaigns.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Worked closely with in-house design team to develop visuals for content.
  • Shadowed senior personnel on complex marketing pursuits to build skills set.
  • Met with vendors to assess products, inquire about services and negotiate pricing.

Education

Kenya Certificate Of Primary Education -

Palm Olive Academy
Nairobi

Kenya Certificate Of Secondary Education -

Gitwe Secondary School
Kiambu

Certificate - Coffee Preparation And Fundamentals

Dormans School of Coffee
Nairobi

Diploma - Computerised Travel And Tourism

Nairobi Aviation College
Nairobi

Certificate - Hospitality Management

Saint Therese
Nairobi

Skills

  • Team Player
  • Proficient in MS Office
  • Meticulous attention to detail
  • Customer focused
  • Impeccable punctuality and attendance
  • Effective problem solver
  • Exceptional interpersonal communication
  • Leadership skills
  • Food safety
  • Inspection skills
  • Safe handling procedures
  • Health and safety regulations
  • Scheduling and rostering
  • Allergy awareness
  • HACCP record keeping

Certification

HR FOR NON-HR,OPTIMUM TRAINING RECRUITMENT ADVISOR

Personal Information

Title:

Certifications

07-2019

References

Mr. Kevin Githunguri

Operation manager Interstrat Ltd

Operations@interstrar.com

+254719497237


Kennedy Kamiri

Director at One guy and a truck

Kentik125@gmail.com

+2547628421


Lydiah Jamestone

Teacher at kilimani junior

mkaijamestone@gmail.com

+254735668019

Timeline

Corporate Cafeteria Manager

Spez
08.2024 - Current

Branch Manager

Big Square
11.2020 - 11.2021

Shift Leader

Big Square
03.2018 - 11.2020

Barista

Big Square
12.2015 - 03.2018

Personal Assistant

Realrace Security
08.2015 - 12.2015

Marketer

Realance Security
01.2015 - 08.2015

Kenya Certificate Of Primary Education -

Palm Olive Academy

Kenya Certificate Of Secondary Education -

Gitwe Secondary School

Certificate - Coffee Preparation And Fundamentals

Dormans School of Coffee

Diploma - Computerised Travel And Tourism

Nairobi Aviation College

Certificate - Hospitality Management

Saint Therese

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