Desmond Mukavi Kioko
Nairobi
Summary
Oss support Engineer passionate about planning, designing and deploying operation support systems. Utilizing emerging technologies to deliver data driven use cases to drive effective business decisions. Works expertly with cross functional teams to deliver on various business and network functions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Engineer - Operations Systems Support
SafaricomPLC
07.2017 - Current
- Tech lead in deploying a comprehensive probing and customer experience management system.
- Collaborating with cross-functional teams to ensure successful deployment and integration of OSS and business systems.
- Building data pipelines to support business teams in building and delivering business data driven use cases.
- Stay up-to-date with industry trends and technological advancements to ensure the OSS systems are meeting business needs
- Support and administration os OSS systems both microsoft and linux based.
- Maintaining and Automation of business and network processes ensuring a more effect and efficient network.
- Facilitating comprehensive audits, risk assessments, access management and security enforcement across all systems and network elements.
- BCP SPOC for Systems and successful ISO Certifications for Safaricom Fixed and Mobile Core Network.
- Responsible for support and administration of umbrella Network performance monitoring and configuration management systems.
- Responsible for maintenance and supporting umbrella fault management systems.
- Vendor and Stakeholder Management: Managed key vendor engagements to ensure service delivery meets SLAs. facilitating Quarterly vendor performance reviews.
- Ensures 100% uptime across all OSS systems.
- Managing Oss systems databases (Mssql,Mysql,Postgres,Oracle,GaussDB,carbon etc).
Engineer - Enterprise Cloud and ISP Systems
Safaricom PLC
02.2015 - 07.2017
- Led planning, design, maintenance, and support of Enterprise/Fixed Data Systems and Mobile enterprise systems in a Unix/Linux-centric environment.
- Designed and maintained enterprise systems architecture and operations models, performing impact analysis for seamless service delivery.
- Provided end-to-end operational support for ISP systems, ensuring high availability and performance.
- Managed vendor operations and strategic partnerships to optimize service quality and cost efficiency.
- Oversaw critical core network support systems including bandwidth management and performance visualization.
- Delivered robust infrastructure solutions spanning virtualization, cloud services, firewalls, hosted platforms, email, RADIUS, logging, AD, LAMP, databases, and web hosting (e.g., cPanel).
- Enabled network service automation using Puppet, Chef, and Ansible for improved efficiency and consistency.
- Implemented and managed VMware infrastructure across multi-vendor environments, including vCloud, vRealize, vCenter, vSphere, and OpenStack platforms.
- Designed and supported scalable cloud platforms (IaaS, PaaS, SaaS) tailored for enterprise-grade workloads.
- Administered ISP solutions (HPE, Ericsson, SolarWinds) covering performance, inventory, and network management systems.
- Led design, troubleshooting, and optimization of GPON/FTTH networks to enhance last-mile service delivery.
- Delivered full lifecycle support for databases (Sybase, Oracle, MSSQL, MariaDB, MySQL), ensuring data integrity and performance.
- Supported customer mail servers (ironports), customer web and domain hosting using cpanel.
Senior MIS Analyst
Comviva Technologies
01.2014 - 02.2015
- Design, develop, test, implement and oversee IT systems
- Collect and analyze data to identify areas for improvement within an organization's IT infrastructure
- Review existing IT systems and internal processes
- Develop quality assurance procedures and tests for the development and improvement of new and existing systems
- Identify, analyze and document discrepancies and ensure that appropriate adjustments are made
- Perform preventive maintenance tasks on computer systems.
- Analyzing large datasets to identify trends, patterns, and areas for improvement, and developing reports and dashboards
- Evaluating existing IT systems and processes, identifying inefficiencies, and recommending solutions to enhance performance and user experience.
- Working with stakeholders to understand their information needs and translate them into system requirements.
- Assisting in the implementation of new systems or system changes, providing training and support to users, and ensuring the smooth operation of information systems.
- Developing and executing quality assurance procedures to ensure the accuracy and reliability of data and systems.
- Creating and maintaining documentation for systems, processes, and procedures
- Identifying and mitigating potential risks associated with information systems.
MIS Analyst
Essar Telecom Kenya (YU Mobile)
06.2011 - 01.2014
- Data analytics and reporting.
- Data warehousing , data transformation and dashboarding.
- Facilitated the migration of data from old systems to new platforms. e.g. Vas, Yucash etc.
- SAP Business Objects Administration.
- Query/Procedure/basj scripting and process automation.
- Maintenance of the channel distributor management system.
- Distributor Commissions computation, automation and documenting business processes.
- Creation and maintenance of executive business reporting.
- Resolved technical issues promptly to minimize downtime.
- Supported the integration of cloud computing technologies into existing systems.
- Trained employees on new systems and software updates.
IT Service Desk Contractor
Essar Telecom Kenya (YU)
09.2011 - 06.2012
- IT support for the organization as a member of the ITHELPDESK (supporting both user in the field and in the office)
- Successfully customized deployed and maintained the intranet using share point 2010.
- Hardware and Software repair and maintenance and troubleshooting.
- Network troubleshooting.
- Microsoft Exchange server and Active Directory 2005 server administration.
Intern
Kenya Industrial Research And Development Institut
05.2011 - 09.2011
- Hardware and Software repair and maintenance.
- Application development (KIRDI intranet and Inventory system)
Education
BSc - Information Sciences (Major in IT)
MOI UNIVERSITY
11.2011
KCSE - undefined
Makueni Boys High School
01.2005
Skills
- Private Enterprise Cloud, Applications and Platforms – Design, Implementation and Support of multivendor Cloud services including Private, Public and Multi-Cloud Deployments, OpenStack, VMWare, Service designs and support for wide range of Cloud platforms ,SDWAN, Automation, Enterprise Solutions Service Design and Architecture, Cloud Platforms and Applications setup, Optimization on Cloud to realize Business value
- Telco Cloud, NFV and OSS/BSS – Design, Implementation, and Support of Future Networks and Supporting Systems, Migration to Cloud, Automation of Network Operations and Provisioning
- Systems Administration and Systems Engineering – Extensive systems engineering experience in multiple platforms and multi-vendor systems and applications in computing, storage, and security
- Cyber Security – Cloud and Platforms Cyber Security expert with over 10 years of experience Proven leader in developing and implementing robust security strategies, management and incident response
- Scripting Languages - Proficient in perl and bash scripting driving process automations and building of data pipelines
- Programming languages: PHP, HTML and CSS
- Expert in Windows and Linux operating systems administration
- New Technologies – Specializing in Automations, Robotics to enhance operational efficiency and business outcomes through cutting-edge technological solutions
- Oracle SQL, PL/SQL, MYSQL and oracle database administration
Certification
- Artificial Intelligence For Associates
- ITIL Foundation Certificate in IT Service Management
- Agile Principles, Methodologies, and Mindset
- AWS Cloud Economics
- AWS Certified Solutions Architect - Scheduled
- AWS Technical Professional
- ITIL v4 Foundation
- VMware Training
- Cisco Certified Network Associate (CCNA)
- Redhat certified solutions architect training
- CompTIA Security+ SY0401: Continuity, Disaster Recovery, and Computer Forensics
- Https://skillsoft.digitalbadges-eu.skillsoft.com/profile/eu-evansonoka790644/wallet
- Various - GenAI, Artificial Intelligence, Python, RPA.
- Various on job training on Cisco, Huawei, VMWare, Redhat , kubernetes, docker
REFEREES
Jacintah Mutangili
Director–IT Service Management
Equity Bank
Phone: 0722-540-872
jmutangili@hotmail.com
Felix Mmeme
Cluster Lead - Digital IT
Mobile: 0720-416-529
fmmene1@safaricom.co.ke
Timeline
Engineer - Operations Systems Support
SafaricomPLC
07.2017 - Current
Engineer - Enterprise Cloud and ISP Systems
Safaricom PLC
02.2015 - 07.2017
Senior MIS Analyst
Comviva Technologies
01.2014 - 02.2015
IT Service Desk Contractor
Essar Telecom Kenya (YU)
09.2011 - 06.2012
MIS Analyst
Essar Telecom Kenya (YU Mobile)
06.2011 - 01.2014
Intern
Kenya Industrial Research And Development Institut
05.2011 - 09.2011
KCSE - undefined
Makueni Boys High School
BSc - Information Sciences (Major in IT)
MOI UNIVERSITY
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