
ICT Support Technician supporting users through hardware troubleshooting, software installation, and network setup in school-based environments. Resolves everyday technical issues for staff and learners while keeping PCs, routers, switches, and IP systems functional. Communicates clearly, prioritizes requests, and delivers support independently when needed.
Communication skills
Installation and troubleshooting
Hardware support
Desktop support
Technical documentation
Routers, switches and IP technologies
Operating systems
Basic programming languages
Computer hardware
Software applications
Computer lab support
Basic computing instruction
User onboarding
IT equipment setup
Classroom technology support