Hi, I’m
Derrick Mmbohe
Sales/operations Manager
Nairobi
Summary
Dynamic Sales Manager with a proven track record at Nami Traders Limited, adept at increasing sales revenue through strategic planning and exceptional account management. Skilled in database management and building long-lasting client relationships, I prioritize customer satisfaction and proactively resolve issues to drive business success.
Overview
10
years of professional experience
2
Languages
Work History
Nami Traders Limited
Sales Manager
08.2024 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Implemented systems and procedures to increase sales.
Plainsview Hospital
Customer Care Executive
10.2019 - 02.2023
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Plainsview Hospital
Ambulance Operater
10.2017 - 09.2019
Job overview
- Contributed to successful patient outcomes by providing vital information to hospital staff upon arrival.
- Operated ambulance safely under high-pressure circumstances, adhering to traffic laws while prioritizing the well-being of patients on board.
- Supported efficient operations by managing inventory levels of medical supplies within the ambulance unit.
- Adhered to strict driving protocols, ensuring the safety of patients, crew members, and public while on duty.
- Ensured timely arrival at emergencies by maintaining accurate knowledge of local streets and traffic patterns.
Al Mutairi Saudi Arabia
Executive Chauffeur
10.2014 - 07.2017
Job overview
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
- Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
- Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
- Prepared detailed expense reports after each assignment for accurate billing purposes.
Education
Red CrossNairobi
Certificate from Basic Life Support
06.2020
Daima Institute Eldoret
Certificate from Public Relations
01.2011
Daima Institute Eldoret
Certificate from Computer Studies
01.2011
Skills
Product and service sales
Timeline
Sales Manager
Nami Traders Limited
08.2024 - Current
Customer Care Executive
Plainsview Hospital
10.2019 - 02.2023
Ambulance Operater
Plainsview Hospital
10.2017 - 09.2019
Executive Chauffeur
Al Mutairi Saudi Arabia
10.2014 - 07.2017
Red Cross
Certificate from Basic Life Support
Daima Institute
Certificate from Public Relations
Daima Institute
Certificate from Computer Studies
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