Hi, I’m
DERICK ODOKE
REGISTERED NURSE, FACILITY ADMINISTRATOR
Nairobi
Summary
Reliable and articulate professional with a unique blend of clinical and customer-facing experience, demonstrating expertise in client relationship management, digital operations, and appointment coordination across banking and healthcare sectors. Proficient in utilizing CRM systems to resolve client issues efficiently while supporting teams in achieving performance goals. Strong communication skills complement a comprehensive understanding of healthcare systems, informed by nursing and administrative perspectives. Committed to enhancing client satisfaction and operational efficiency through strategic problem-solving and collaboration.
Overview
7
years of professional experience
Work History
Equity Bank, Mama Ngina Branch
Relationship Officer
01.2018 - 10.2018
Job overview
- Strengthened client trust by addressing sensitive issues with empathy and professionalism.
- Promoted and upheld the bank’s customer satisfaction and brand image through clear communication and efficient service delivery.
- Cultivated strong relationships with clients, enhancing engagement and ensuring alignment with banking products and services.
- Leveraged CRM systems to track client interactions, enabling data-driven decision-making and personalized service delivery.
- Collaborated with cross-functional teams to implement customer feedback initiatives, resulting in improved service offerings and client retention.
Machakos Level 5 Hospital
Registered Nurse
08.2023 - 08.2024
Job overview
- Supported multidisciplinary teams in managing patient flow and scheduling consultations.
- Applied strong communication and empathy when engaging with patients and their families.
- Administered medications and treatments according to established protocols, ensuring patient safety and compliance with healthcare standards.
- Educated patients and families on health management and post-discharge procedures, promoting self-care and adherence to treatment plans.
- Assisted in the training and mentoring of new nursing staff, fostering a culture of continuous improvement and professional development.
- Conducted thorough assessments of patient conditions, utilizing critical thinking to identify potential issues and initiate appropriate care.
Equity Bank
Digital Officer & Customer Support
08.2022 - 08.2023
Job overview
- Provided digital support to multiple bank branches, resolving escalated customer queries efficiently through CRM systems.
- Guided clients in troubleshooting account or app-related issues, ensuring smooth digital experiences and sustained satisfaction.
- Collaborated with relationship officers and IT teams to streamline customer communication and improve service turnaround times.
- Maintained accurate digital records and client interactions in centralized systems, improving tracking and follow-up efficiency.
Education
University of Nairobi
Bachelor of Science from Nursing
Skills
Appointment Scheduling & Follow-Up
Timeline
Registered Nurse
Machakos Level 5 Hospital
08.2023 - 08.2024
Digital Officer & Customer Support
Equity Bank
08.2022 - 08.2023
Relationship Officer
Equity Bank, Mama Ngina Branch
01.2018 - 10.2018
University of Nairobi
Bachelor of Science from Nursing