Music
DEOGRACEOUS OHURU
Nairobi, Nairobi Province
Summary
Dynamic professional with a proven track record at KCAA, excelling in teamwork and customer service. Adept at managing multiple projects with strong organizational skills, I effectively resolved customer complaints, enhancing loyalty. My adaptability and problem-solving abilities ensure efficient operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Flight Operations Attache
KCAA
03.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Cashier
Naivas Supermarket
12.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Security Warden
Kenya Airports Authority
12.2018 - 12.2019
- Coordinated emergency response plans, ensuring swift actions in crisis situations to protect both inmates and staff members.
- Conducted thorough Search of passengers before travel and their baggage to maintain a fair and just institutional environment.
- Ensured compliance with the Authority's Security and local regulations governing correctional institution and passengers.
- Handled inmate counts and searches for missing inmates.
- Enhanced facility safety by conducting regular security audits and addressing potential risks.
Education
UK
No Degree - DIPLOMA IN FLIGHT OPERATIONS
EAST AFRICAN SCHOOL OF AVIATION
NAIROBI12-2024
No Degree - Certificate in Digital Marketing
Athena
UK05-2024
No Degree - Certificate in Data Science
Athena
UK04-2024
No Degree - Diploma in Health And Wellness
Allison
NAIROBI 08-2023
No Degree - Certificate in Computer Packages
SAWAJOH Computer School
Machakos05-2021
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Computer skills
- Organizational skills
- Data entry
- Multitasking Abilities
Interests
Volleyball
Bicycle riding
Swimming
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Flight Operations Attache
KCAA
03.2025 - 06.2025
Cashier
Naivas Supermarket
12.2021 - 09.2023
Security Warden
Kenya Airports Authority
12.2018 - 12.2019
No Degree - DIPLOMA IN FLIGHT OPERATIONS
EAST AFRICAN SCHOOL OF AVIATION
No Degree - Certificate in Digital Marketing
Athena
No Degree - Certificate in Data Science
Athena
No Degree - Diploma in Health And Wellness
Allison
No Degree - Certificate in Computer Packages
SAWAJOH Computer School
Referees
Grace Rakwach
Admin KCAA FOPS
0727640905
Chief Lecturer Easa
Aviation Safety and Security Management
0723946794
Ms. Auleria Michaels
Easa
0723176984
Similar Profiles
Beth N. MwakioBeth N. Mwakio
Senior Air Transport Officer at Kenya Civil Aviation Authority (KCAA)Senior Air Transport Officer at Kenya Civil Aviation Authority (KCAA)
Gwen ValeraGwen Valera
Teacher's Assistant at KCAA Preschools of HawaiiTeacher's Assistant at KCAA Preschools of Hawaii
Bennett NjueBennett Njue
Intern at Mama Lucy Kibaki HospitalIntern at Mama Lucy Kibaki Hospital
Michek OkemwaMichek Okemwa
Customer Service Representative at Pandora JewelleryCustomer Service Representative at Pandora Jewellery
David MainaDavid Maina
Customer Service Representative at TEXTBOOK CENTRECustomer Service Representative at TEXTBOOK CENTRE