Denzel Ngige
Customer Care Representative
Nairobi
Summary
Dynamic Customer Service Professional with proven expertise in call management and active listening, honed at CCI Kenya. Excelled in enhancing customer loyalty through empathetic resolution of complaints and efficient handling of high call volumes. Skilled in Adobe Photoshop and adaptability, significantly improving customer satisfaction and branding efforts. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CCI Kenya
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Care Representative
Bidaya Agencies Limited
01.2023 - 11.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Coordinated schedules to arrange management interviews with applicants.
- Advertised job opportunities on social media platforms and job boards.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
No Degree - Film Production And Advertising
Multimedia University
04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Branding
Adobe Photoshop
Adaptability
Timeline
Customer Service Representative
CCI Kenya
01.2024 - Current
Customer Care Representative
Bidaya Agencies Limited
01.2023 - 11.2023
No Degree - Film Production And Advertising
Multimedia University
04.2001 -
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