Dennis W. Ngatia
Data Entry Clerk
NAIROBI,Nairobi
Summary
- Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 7 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
- Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
- Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
- Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
ICT Technician Intern
Karatina University
05.2015 - 12.2015
- Installed and configured software and hardware.
- Managed network security and filtering settings.
- Reviewed system and network performance to make proactive adjustments.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Cleaning Supervisor
Karatina University
NYERI
11.2011 - 12.2015
- Supervised 43 employees, including scheduling, training and performance monitoring.
- Implemented improved training programs for maintenance employees.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
IT Technician
INFOPARTS COMPUTER SOLUTIONS
11.2020 - Current
- Improving sales processes to streamline customer acquisition and onboarding strategies.
- Following up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helping streamline repair processes and update procedures for support action consistency.
- Responding to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configuring hardware, devices and software to set up work stations for clients.
- Collaborating with vendors to locate replacement components and resolve advanced problems.
- Documenting all transactions and support interactions in system for future reference and addition to knowledge base.
- Increasing sales by educating prospects on benefits of products and services in comparison to competitors.
- Assessing system hardware and software and suggesting modifications to reduce lag time and improve overall speed.
- Patching software and installing new versions to eliminate security problems and protect data.
- Estimating costs of repairs based on parts and labor requirements.
- Conducting, maintaining, testing and repairing Laptops and Desktops electronic components, parts, equipment, and systems.
- Installing equipment for data communications networks including cabling, wireless routers and telephone systems.
- Supporting users both local and by phone with problem resolution and education.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Web designing and hosting.
IT TECHNICIAN
ACK ST. ANDREWS COLLEGE OF INFORMATION TECHNOLOGY
NAIROBI, NAIROBI
01.2016 - 11.2020
- Enthusiastically participated in Google products job-related training to enhance skills and extend expertise in online teaching technology.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Led internal product training for Intuit Quickbooks to train support team, end-users and new employees.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft suite, Quickbooks and Cisco Packet Tracer.
- Installed, configured and patched user hardware and software.
- Worked with Linux and Windows operating systems.
- Acquired in-depth knowledge of company operations, policies and guidelines.
- Trained users on how to properly operate equipment and software programs.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
Education
O-Level -
Kiaritha-ini High School
02.2005 - 11.2008
Diploma - Information Technology
Karatina University
05.2014 - 11.2015
Cisco Certified Network Associate Routing And Switching (CCNA) - ACK - Routing And Switching
St.Andrews College of Information Technology
06.2016 - 06.2016
International Computer Drivers License (ICDL) -
ECDL / ICDL Certification
11.2012 - 02.2013
Cyber Security - Introduction To Cyber Security
Cisco Networking Academy
06.2020 - 06.2020
Digital Marketing - Digital Media And Marketing Principles
Coursera
04.2021 - 04.2021
Skills
IT Hardware Supportundefined
Accomplishments
- Introduction to Cybersecurity - Cisco Dennis W.
- Ngatia - page 2 https://www.youracclaim.com/badges/baf946b6-9f4d-4844-812c-0fb728929252/linked_i Digital Media and Marketing Principles - Coursera JKFT8RMZJ79V.
Timeline
Digital Marketing - Digital Media And Marketing Principles
Coursera
04.2021 - 04.2021
IT Technician
INFOPARTS COMPUTER SOLUTIONS
11.2020 - Current
Cyber Security - Introduction To Cyber Security
Cisco Networking Academy
06.2020 - 06.2020
Cisco Certified Network Associate Routing And Switching (CCNA) - ACK - Routing And Switching
St.Andrews College of Information Technology
06.2016 - 06.2016
IT TECHNICIAN
ACK ST. ANDREWS COLLEGE OF INFORMATION TECHNOLOGY
01.2016 - 11.2020
ICT Technician Intern
Karatina University
05.2015 - 12.2015
Diploma - Information Technology
Karatina University
05.2014 - 11.2015
International Computer Drivers License (ICDL) -
ECDL / ICDL Certification
11.2012 - 02.2013
Cleaning Supervisor
Karatina University
11.2011 - 12.2015
O-Level -
Kiaritha-ini High School
02.2005 - 11.2008
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