DENNIS MIHESO ISIGI
Nairobi
Summary
To work in a competitive and challenging environment, this will aid my career progression whilst achieving institutional demands, targets and objectives also goal oriented employee at all times.
I am self-driven, ambitious, confident and results oriented team player. I enjoy facing challenges and quickly adapt to dynamic working environment with an aim of making better or improving on what we have at hand to work easily and co with my work mate.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Working with EMB145/135, Dash 100/200/300/400, B1900D, CRJ200/100, HAWKER SIDDLY across my career as a dispatcher and I understand the aircrafts well.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
ALS LTD
NAIROBI
10.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managing a fleet of aircraft up to 37 and making sure we follow procedures when executing our duties namely EMB145/135, Dash 8 100/200/300, C208, B1900D.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Lead team on carbon emission control through numerous technics within department and day to day operation.
Flight Operations Officer & Base / Project Manager
Seven Four Eight Air Services (K) Limited
Nairobi
12.2012 - 09.2023
- Senior Flight Operation engineer at 748 Air Services also trainer for all new employees in Flight operations
- Working hand in hand with WFP tasking team for maximum utilization of aircraft to MGH at all times
- Preparation of flight document Navigation Sheets, calculation of payloads at a certain airfield, updating Jespersen charts for each aircraft and amending the AIP, monitoring flight though sky Web and radio both HF and VHF, monitoring crew duty and flight time to avoid fatigue cases
- Head of light operation engineering and airstrip risk calculation for each aircraft basing on performance
- Quotations and Invoicing
- Updating Manuals and making necessary reviews as per the regulations
- Worked as Station manager in Central African Republic, Somalia, South Sudan, Congo, Cameroon, and Chad
- Ambassador of Safety in the station
- Marketing and signing Ad hock contract for the following aircraft time C208, Dash 8 100, 200, 300 and 400
- Head of developing training program for company dispatchers for good competence and understanding company procedures in link with the client SOAP
- Dispatchers check out manager at 748 for all new staff and aircraft performance supervisor for all fleet and locations
- Coordinator between WFP and 748 Air services Limited
- Flight Operation Engineering head and acceptance of all new airstrip and airports operation
- Computation of payload for all our fleet
- Carbon Emission Manager spearheading the company in reducing Co2 Emission and fuel efficiency across our fleet
- I managed to reduce Carbon emission on our fleet above 6% on each leg from our previous operation.
- Conducted daily pre-flight inspections of aircraft to ensure safety and compliance with regulatory requirements.
- Monitored weather conditions and adjusted flight plans accordingly.
- Provided operational support to pilots in the form of communication on radio frequencies, navigation guidance and performance data.
- Maintained aircraft records, such as maintenance logs, weight and balance charts, and fuel consumption reports.
- Assisted in the training of new Flight Operations Officers by providing mentorship and instruction on regulations and procedures.
- Organized ground transportation for crew members between airports when necessary.
Dispatcher
Jet Link Express
NAIROBI
05.2011 - 12.2012
- Safe and efficient running of flight operations
- Aircraft tasking
- Crew planning and scheduling
- Preparation of daily operational flight plans
- Crew briefing on weather and safety issues
- Updating crew hours and files and monitoring crew duty time
- Flight following and monitoring
- Flight planning and performance calculations
- Maintaining operational control.
Import Clerk
Air Connection Limited
05.2011 - 05.2012
- Preparation of documents to be present to custom offices in order to clear goods into Kenya, advising the client about documents need for his/her goods to be cleared.
Education
Degree in Development studies - Project Management
Management University of Africa
01.2020
Project Management: Practice & Certification Course -
McGill University / IATA
11.2016
FLIGHT OPERATION AND DISPATCH
TEAC
NAIROBI05-2014
Diploma in Flight Dispatch / Operations Control, Aircraft general knowledge, Operation control procedures, Flight planning and aircraft performance, Navigation plotting, Navigation principles, Air law and regulations, Weight and balance, Human factors, Meteorology, Radio telephony and communication, Principle of flight, Dangerous goods regulation -
Trans Eastern Airline Aviation College
01.2011
Skills
- Workflow Optimization
- Contract Management
- Process Improvement
- Performance monitoring
- Customer Service
- Document Control
- Organizational Management
- Incidents management
- Customer Retention
- Client Relations
- Operations Management
- Operational Efficiency
- Quality assurance and control
- Budget Development and Management
- Negotiation
- Operations Monitoring
- Performance Evaluations
- Decision-Making
- Problem-Solving
- Staff Management
- Risk Management
- Client Relationships
Aircraft Experience
- Canadian Regional Jet(CRJ) 100 and 200
- Fokker 27(Jet)
- Dash 8 100 and Q400
- Cessna 208
- B1900
- Hawker Siddley
Additional Training And Licenses
- Kenya Civil Aviation Authority: Flight Operations Officer License Number: K-151-FD
- Kenya Civil Aviation Authority: Flight Radio Telephony Operator License Number: K-151-RT
- English proficiency level 5.
- Dangerous Goods Training CAT 6.
- Safety Management System.
- Emergency Response.
- Crew Resource Management.
- Aviation Security Training.
Personal Information
- Date of Birth: 02/03/1988
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
References
Name: Capt. Ayub Gitau,
Title: Chief Pilot, 748 Air Services
Email: gitau.makimei@748airservices.com,
Phone: +254721729790
Name: Rashid Abdi,
Title: Commercial Director 748 ASL,
Email: Rashidabdi@748airservices.com
Phone: +254726748009
Name: Rashid Hussein
Title: Training Manager 748 ASL
Name: rhussein@748airservices.com
Phone: +254729748015
Hobbies and Interests
- Reading motivational materials.
- Watching documentaries.
- Swimming.
Affiliations
- Travelling, Watching football and making new freinds.
Certification
- Flight Operations and dispatch license K-151-FD/RL from Kenya CAA.
Languages
kiswahili
First Language
English
Advanced (C1)
C1
french
Beginner (A1)
A1
Timeline
Operations Manager
ALS LTD
10.2023 - Current
Flight Operations Officer & Base / Project Manager
Seven Four Eight Air Services (K) Limited
12.2012 - 09.2023
Dispatcher
Jet Link Express
05.2011 - 12.2012
Import Clerk
Air Connection Limited
05.2011 - 05.2012
Degree in Development studies - Project Management
Management University of Africa
Project Management: Practice & Certification Course -
McGill University / IATA
FLIGHT OPERATION AND DISPATCH
TEAC
Diploma in Flight Dispatch / Operations Control, Aircraft general knowledge, Operation control procedures, Flight planning and aircraft performance, Navigation plotting, Navigation principles, Air law and regulations, Weight and balance, Human factors, Meteorology, Radio telephony and communication, Principle of flight, Dangerous goods regulation -
Trans Eastern Airline Aviation College
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