Playing Basketbal
DENNIS NGETICH
BAR WAITER/BARTENDER
Nairobi
Summary
Hospitality professional known for high standards and commitment to delivering outstanding service. Proven track record in handling high-volume environments and ensuring customer satisfaction. Collaborative team player who adapts to changing needs and consistently achieves results through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Bar Waiter
Carnival UK
10.2019 - Current
- Notifying management of guest complaints for quick, effective resolution.
- Assisting with bartending duties during high-volume shifts.
- Performing opening and closing duties efficiently, ensuring the bar is ready for operation each day or safely securing after closing time.
- Maintaining knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Bussing bottles and glassware to maintain clean bar area.
- Adhering to alcohol policies and procedures and complying with local and state operation
- Engagement in suggestive selling and other sales techniques.
- Assisting with selling drinks packages and processing customer payments and documenting orders.
- Offering product samples, answering questions and helping customers find items.
- Providing attentive service and proactively assessing guest needs.
- Delivering exceptional guest experiences through attentive service and quick response to issues.
Bar Waiter
Carnival UK
10.2019 - Current
Junior Waiter
Carnival UK
06.2017 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety standards were met by adhering to proper food handling procedures at all times.
- Carried out complete opening, closing and shift change duties to keep restaurant running.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guest.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guest
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Buffet Attendant
Carnival UK
05.2016 - 12.2016
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Followed company cleaning and sanitation guidelines to comply with health department regulations.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Cleaning tables and setting up new silverware.
Supervisor
Karen Country Lodge
02.2013 - 06.2016
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in good condition.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Monitored, evaluated food and beverage services to maintain high level of standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
Bartender
Karen Country Lodge
01.2012 - 12.2012
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands of customer .
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Took customer orders and capitalized on opportunities to sell special beverage and food.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Set up glassware, liquor and other necessary supplies for special events.
- Reduced inventory losses by managing beverage inventory
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Casual Waiter
Intercontinental Hotel
08.2011 - 01.2012
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Restocked condiment dispensers, napkins, silverware and drink machines.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors.
- Guided arriving guests to tables, took drink and food orders and relayed information to bartenders.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Arranged linens and table settings according to seating plan and event theme.
Banquet Server
Stanley Sarova Hotel
01.2011 - 05.2011
- Cleaned and sanitized work stations to meet health department regulations.
- Handled customer complaints professionally, resolving issues.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to s
- Served appetizers, entrees and refilled beverages for events up to 150 guests.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Monitored dietary restrictions and served guests with special needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Cleared dishes and glassware quickly following each course.
- Provided friendly, courteous service to create memorable moments for guests.
Attachment
Nairobi National Park
10.2009 - 01.2010
- Monitored social media and online sources for industry trends.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
WSET Level 1 - Wine And Spirits
Cunard Wine Academy
05.2018 - 08.2018
WSET Level 2 - Wine And Spirits
Cunard Wine Academy
11.2018 - 02.2019
Level 2 Award in Food Safety For Carnival Uk - Food Safety
Chartered Institute Of Environmental Health
08.2016 - 08.2016
Certificate in Food And Beverage Service - Food And Beverage
Paragon School Of Hospitality Management
02.2011 - 09.2011
Diploma in Tourism Management - Hospitality Administration And Management
Eldoret Polytechnic
09.2008 - 11.2010
Kenya Certificate of Secondary Education -
Nyangori Secondary School
03.2004 - 12.2007
Kenya Certificate of Primary School -
Hill Primary School
03.1996 - 02.2003
Skills
Beverage service
Cleaning and sanitization
Wine service
Order taking
Guest relations management
Effective communication
Point of sale (POS) system operations
Bartending prowess
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved customer complaints which led to positiveResults.
- Resolved product issue through consumer testing.
Certification
Croud Management Training - 2018
Interests
Learning new language
Cooking
Travelling
Reading books
Timeline
Croud Management Training - 2018
07-2022
Bar Waiter
Carnival UK
10.2019 - Current
Bar Waiter
Carnival UK
10.2019 - Current
WSET Level 2 - Wine And Spirits
Cunard Wine Academy
11.2018 - 02.2019
Certified Sommelier Cunard.- 2018
08-2018
WSET Level 1 - Wine And Spirits
Cunard Wine Academy
05.2018 - 08.2018
Junior Waiter
Carnival UK
06.2017 - Current
Level 2 Award in Food Safety For Carnival Uk - Food Safety
Chartered Institute Of Environmental Health
08.2016 - 08.2016
Buffet Attendant
Carnival UK
05.2016 - 12.2016
Supervisor
Karen Country Lodge
02.2013 - 06.2016
Bartender
Karen Country Lodge
01.2012 - 12.2012
Casual Waiter
Intercontinental Hotel
08.2011 - 01.2012
Certificate in Food And Beverage Service - Food And Beverage
Paragon School Of Hospitality Management
02.2011 - 09.2011
Banquet Server
Stanley Sarova Hotel
01.2011 - 05.2011
Attachment
Nairobi National Park
10.2009 - 01.2010
Diploma in Tourism Management - Hospitality Administration And Management
Eldoret Polytechnic
09.2008 - 11.2010
Kenya Certificate of Secondary Education -
Nyangori Secondary School
03.2004 - 12.2007
Kenya Certificate of Primary School -
Hill Primary School
03.1996 - 02.2003
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