DENNIS MUTUKU NZIOKA
Nairobi, Nairobi Province
Summary
Corporate training specialist with strong commitment to delivering impactful learning experiences. Adept at fostering team collaboration and driving performance improvements. Skilled in curriculum development, public speaking, and utilizing innovative training methods. Reliable and adaptable, consistently meeting evolving organizational needs.
Operations professional with history of driving process improvements and enhancing team productivity. Known for fostering collaborative work environment and achieving operational targets. Skilled in strategic planning and resource management, ensuring adaptability to changing demands and reliability in execution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate Trainer/Instructor
Swissport
02.2023 - Current
- Delivering of SPI approved training courses, carrying out learning, Quality assessments and signing of training records on behalf of the company
- Areas of specialization Live animal regulations (AVI) acceptance
- ULD handling and cargo build-up
- Fire prevention awareness
- Health and safety
- Manual Handling
- Basic cargo trainings
Operations Team Leader Cargo Handling
Swissport
01.2022 - Current
- Coaching, planning and coordinating the team/resources assigned to the task
- Leading the team to ensure we deliver consistently great customer experience at touchpoint
- Active supervision
- Resolving service challenges in a timely manner
- Ensuring compliance with all sops and company policies
- Completing flight/task report as per company procedure
- Promoting safe use of equipment’s (GSE)
- Promoting safe working environment in the warehouse and around the Aircrafts
CCO Agent (Centralised Cargo Office)
Swissport
11.2019 - 01.2022
- Flight manifesting
- Data capture and entry
- Cargo tracing
- ULD messaging tasks
- Imports checking
Operator 1
Swissport
04.2017 - 11.2019
- Company Overview: Swissport Cargo Services
- Warehouse cargo build up(BUP) for export
- Cargo dispatch to ramp as per the SLA
- Export Cargo and document acceptance
- Bup and General cargo weighing
- Contour check for freighter aircrafts as per the configuration
- Document acceptance as per airline specification
- Awb data capture using HHT and cargospot FWB, FHL transmission to applicable SITA addresses
- Correct billing to cash customer
- Proper filling of documents upon end shift
- Customer service to all customer in the organization
- Freighter aircraft manifesting
- Excel formulation of weight statements to load masters and load controllers
- Cargospot flight manifesting and assigning pallets to flights as per the weights and pieces
- Generation of NOTOCs to captain capturing all details for every nature of cargo on board the flight
- Preparation of documents and handing them over to load masters
- Comfortably able to manifest A330, B777, B747 freighters
- Swissport Cargo Services
Porter
Bems and Jans Care Services
01.2016 - 04.2017
- Offloading and loading of cargo from-to aircrafts
- Import cargo breakdown and rotation
- Sorting of pallets for agent supplies
- Warehouse cargo build up (BUPs)
- Cargo dispatch and tagging
Export Documentation Clerk
Okamoto Freight Services
01.2015 - 12.2016
Education
Diploma - air cargo introductory and Cargo Rating
Nairobi Aviation College
01.2014
KCSE - kenya certificate of secondary Education
Lukenya schools
01.2012
KCPE - kenya certificate of primary education
Ngaakaa primary
01.2008
Skills
- Supervision skills
- Performance evaluation
- Staff training
- New employee training
- Employee engagement
- Corporate training programs
Academic Background
Diploma, 01/01/14, Nairobi Aviation College, diploma in air cargo introductory and Cargo Rating. (PASS IN IATA),
KCSE, 01/01/12, Lukenya schools, kenya certificate of secondary Education.,
KCPE, 01/01/08, Ngaakaa primary, kenya certificate of primary education.,
Certificate, 09/01/24, Swissport, certificate in dangerous Goods regulations CBTA 33C & 33D,
Certificate, 05/01/24, Swissport, certification in live animal Regulation -Acceptance instructor,
Certificate, 02/01/23, Swissport, Certification as a corporate trained instructor / trainer.,
Certificate, 10/01/23, Swissport, Certifications in active supervision,
Certificate, 08/01/18, Swissport, certificate in pharmaceutical handling and re-certification done in 2025.,
Certificate, 09/01/17, Swissport, Lufthansa ICAP and EASY-BOOKING training.
Phone No
0706203356
Personal Information
- ID Number: 31584231
- Date of Birth: 11/05/94
- Gender: MALE
- Nationality: KENYAN
- Marital Status: MARRIED
- Religion: CHRISTIAN
Awards
- Awarded a star for best innovative mind in swissport cargo services 2018 Formulated a zero error excel calculator for cash billing at acceptance office which was approved by swissport revenue controller.
Hobbies and Interests
- Documentary tapes
- Photography
- Travelling and taking nature walks
Certification
IATA Dangerous Goods Regulations(DGR)
IATA Live Animal Regulations (LAR)
Timeline
Corporate Trainer/Instructor
Swissport
02.2023 - Current
Operations Team Leader Cargo Handling
Swissport
01.2022 - Current
CCO Agent (Centralised Cargo Office)
Swissport
11.2019 - 01.2022
Operator 1
Swissport
04.2017 - 11.2019
Porter
Bems and Jans Care Services
01.2016 - 04.2017
Export Documentation Clerk
Okamoto Freight Services
01.2015 - 12.2016
KCSE - kenya certificate of secondary Education
Lukenya schools
KCPE - kenya certificate of primary education
Ngaakaa primary
Diploma - air cargo introductory and Cargo Rating
Nairobi Aviation College
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