Summary
Overview
Work History
Education
Skills
Interests
Timeline
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DENNIS MUSANKA

DENNIS MUSANKA

ICT
NAIROBI

Summary

Experienced ICT Officer with over 9 years of expertise in managing and optimizing healthcare IT infrastructure. Proven track record in implementing and supporting critical systems such as Electronic Health Records (EHR), hospital management systems, and telemedicine platforms, ensuring seamless integration and compliance with healthcare standards.

Skilled in network administration, cybersecurity, and troubleshooting, with a focus on improving operational efficiency, reducing system downtime, and enhancing user experience. Adept at collaborating with medical and administrative teams to drive technology solutions that enhance patient care and streamline hospital workflows.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

ICT OFFICER

RADIANT GROUP OF HOSPITALS
Nairobi, Nairobi Province
01.2016 - Current
  • Managed and maintained hospital-wide IT infrastructure, including servers, network devices, and telecommunications systems, ensuring 99.9% system uptime.
  • Implemented and supported Electronic Health Records (EHR) systems, improving data access for medical staff and ensuring HIPAA compliance.
  • Led the installation, configuration, and maintenance of clinical software applications, reducing downtime for critical systems by 20%.
  • Provided technical support to hospital staff, resolving over 70 IT issues monthly, including hardware troubleshooting, network problems, and software updates.
  • Collaborated with medical and administrative departments to assess technology needs and implemented upgrades that improved workflow efficiency by 15%.
  • Developed and enforced hospital-wide cybersecurity protocols, significantly reducing the risk of data breaches and ensuring compliance with healthcare data protection standards.
  • Administered and monitored backup and recovery solutions, ensuring data integrity and minimal disruption to operations during system outages.
  • Trained healthcare staff on new technology systems, improving adoption rates and minimizing technical issues by 25%.
  • Participated in the planning and execution of hospital-wide IT projects, such as migrating to cloud-based solutions and enhancing telemedicine platforms.

ICT INTERN

KENYA BROADCASTING CORPORATION (KBC)
NAIROBI, Nairobi Province
09.2015 - 12.2015

Industrial Attachment at Kenya Broadcasting Corporation (KBC) September 2015 – December 2015

 Configuring computer network
 Software installation
 Data entry
 Computer repairs
 End user support
 Installation and Troubleshooting printers
 Setting up new work stations
 Troubleshooting network connection problems(proxy server)
 Adding new machines to the domain kbc.co.ke
 Maintenance of various computers
 Helping end-users in various departments with issues like printing, editing of documents.
 Termination of cat 6 cables
 Configuration of internet settings for various users
 Setting backgrounds for the screens in the main studio
 Troubleshooting Hardware and software problems

Education

Bachelor of Science - BACHELOR OF BUSINESS INFORMATION TECHNOLOGY

KCA UNIVERSITY
NAIROBI
09.2013 - 11.2016

DIPLOMA - DIPLOMA IN BUSINESS MANAGEMENT

KCA UNIVERSITY
NAIROBI
01.2011 - 05.2013

Skills

Electronic Health Records (EHR) Systems

Data Entry and Management

Health Information Exchange (HIE)

Cybersecurity Awareness

Patient Management and Scheduling Software

Basic Troubleshooting and Support

Inventory Management Systems

Medical Imaging and Diagnostic Software

Interests

Cybersecurity Interest: Protecting systems, networks, and data from cyber threats

Artificial Intelligence (AI) and Machine Learning Interest: Developing intelligent systems that can learn from data and make decisions

Networking and Cloud Computing Interest: Building and maintaining computer networks, as well as managing cloud-based infrastructure

Data Science and Analytics Interest: Analyzing large datasets to extract meaningful insights and support decision-making

ICT for Social Good Interest: Applying ICT to solve global challenges, such as healthcare, education, poverty, or environmental sustainability

Timeline

ICT OFFICER

RADIANT GROUP OF HOSPITALS
01.2016 - Current

ICT INTERN

KENYA BROADCASTING CORPORATION (KBC)
09.2015 - 12.2015

Bachelor of Science - BACHELOR OF BUSINESS INFORMATION TECHNOLOGY

KCA UNIVERSITY
09.2013 - 11.2016

DIPLOMA - DIPLOMA IN BUSINESS MANAGEMENT

KCA UNIVERSITY
01.2011 - 05.2013

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