DENNIS MUNENE KAGAI
Nairobi
Summary
To secure a good job in the food and beverage industry. To achieve the best out of the workplace that I will be working in,To ensure exceptional guest experiences and building customer loyalty leaving my clients happy for more referrals and recommendation at all times. To be great in what I do, to work under minimal or no supervision and make the workplace that I am in to grow. To ensure what I do is visible to clients and to my employer. To To be a role model to the youth, an inspiration to my colleagues and a good example to the society and set a good pace at my workplace
Overview
2026
2026
years of professional experience
Work History
F&B waiter
HYATT PLACE
Westlands
2025 - Current
- Working at HYATT PLACE in westlands as an F&B waiter(CASUAL)
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Banquet waiter
RADISSON PARKINN
Westlands
2025 - Current
- Worked at RADISSON PARKINN in westlands as a banquet waiter on events as a casual
- Fostered enjoyable event atmosphere through friendly guest interactions
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Inspected dishes and utensils for cleanliness.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter (trainee)
OSINKIIRI
Nairobi
08.2022 - 11.2023
- Worked at OSINKIIRI as a waiter (trainee)
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Waiter
FORTY40 LOUNGE
Westlands
09.2022 - 01.2023
- Worked as a waiter at FORTY40 lounge in westlands
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
WAITER
FOUR POINTS BY SHERATON Nairobi hurligham
Nairobi
2024 - 2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
catering Volunteer
Child Fund Organizations
Meru
2023 - 2023
- Worked with Child Fund Organizations (Meru department) as a catering assistant
- Collaborated with team members to execute seamless catering events for clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Aided elderly residents with daily tasks, enhancing their quality of life and independence.
- Fostered love for reading among children with weekly storytelling sessions at community library.
- Coordinated closely with other staff members during events for smooth service delivery.
Maintenance team member
VETLAB SPORTS CLUB
Nairobi
- Worked at VETLAB SPORTS CLUB as part of the maintainance team
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Education
F&B Certificate - FOOD AND BEVERAGE
PRIMESTUFF COLLEGE
NAIROBI HURLIGHAM01-2022
K.C.S.E - SECONDARY EDUCATION
JAGIET SECONDARY SCHOOL
NAIROBI01-2019
K.C.P.E - PRIMARY EDUCATION
F.G.C.K NAIREKIA NAROK PRIMARY
NAROK01.2015
Skills
- Customer service
- Order accuracy
- Visitor engagement strategies
- Fulfillment coordination
- Safe food handling
- Cleanliness
- Attention to detail
- Professional appearance
Personal Information
- ID Number: 38358102
- Age: 25
- Date of Birth: 01/07/00
- Gender: MALE
- Marital Status: SINGLE
- Religion: CHRISTIAN
Attributes
- I am a team player.
- I am loyal, honest and kind.
- Able to work under pressure, minimal or no supervision.
- I am great in what I do because I do it perfectly.
- I am a great role model and a perfect example to people around me.
Hobbies and Interests
- I love drawing at my free time
- I love listening to music and dancing
- I have passion in science and technology
- I love exploring and driving new model vehicles
- I love adventure visiting new places and places I've never been before
- I am also interested in mechanical engineering
- I have a passion and am also good at computer and anything to do with electrical appliances and repair
ADDITIONAL INFO
- I have knowledge in electrical engineering, computer studies also
- I took time to participate in event coverage and planning
- I have the knowledge to drive, so sometimes I can come in handy in a lot
Languages
- ENGLISH
- SWAHILI
References
- GEOFREY KIKANAI, MANAGER, OSINKIRRI, 0717321975, osinkirri@gmail.com
- MAUREEN NYANGA’U, MANAGER, FORTY40 LOUNGE, +254726403940, @OFFICIALFORTY40
Timeline
Waiter
FORTY40 LOUNGE
09.2022 - 01.2023
Waiter (trainee)
OSINKIIRI
08.2022 - 11.2023
Maintenance team member
VETLAB SPORTS CLUB
F&B waiter
HYATT PLACE
2025 - Current
Banquet waiter
RADISSON PARKINN
2025 - Current
WAITER
FOUR POINTS BY SHERATON Nairobi hurligham
2024 - 2025
catering Volunteer
Child Fund Organizations
2023 - 2023
F&B Certificate - FOOD AND BEVERAGE
PRIMESTUFF COLLEGE
K.C.S.E - SECONDARY EDUCATION
JAGIET SECONDARY SCHOOL
K.C.P.E - PRIMARY EDUCATION
F.G.C.K NAIREKIA NAROK PRIMARY