DENNIS MUNENE KAGAI
WAITER
Nairobi, Nairobi Province
Summary
To secure a good job in the food and beverage industry. To achieve the best out of the workplace that I will be working in,To ensure exceptional guest experiences and building customer loyalty leaving my clients happy for more referrals and recommendation at all times. To be great in what I do, to work under minimal or no supervision and make the workplace that I am in to grow. To ensure what I do is visible to clients and to my employer. To To be a role model to the youth, an inspiration to my colleagues and a good example to the society and set a good pace at my workplace
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Part of the Maintainance Team
VETLAB SPORTS CLUB
- Worked at VETLAB SPORTS CLUB as part of the maintainance team
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
F&B waiter(CASUAL)
HYATT PLACE
2025 - Current
- Working at HYATT PLACE in westlands as an F&B waiter(CASUAL)
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
banquet waiter on events as a casual
RADISSON PARKINN
2025 - Current
- Worked at RADISSON PARKINN in westlands as a banquet waiter on events as a casual
- Fostered enjoyable event atmosphere through friendly guest interactions
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Inspected dishes and utensils for cleanliness.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
waiter
FORTY40 lounge
09.2022 - 01.2023
- Worked as a waiter at FORTY40 lounge in westlands
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
waiter (trainee)
OSINKIIRI
08.2022 - 11.2022
- Worked at OSINKIIRI as a waiter (trainee)
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Volunteer
Child Fund Organizations (MERU)
2023 - 2023
- Worked with Child Fund Organizations (Meru department) as a catering assistant
- Collaborated with team members to execute seamless catering events for clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Aided elderly residents with daily tasks, enhancing their quality of life and independence.
- Fostered love for reading among children with weekly storytelling sessions at community library.
- Coordinated closely with other staff members during events for smooth service delivery.
Waiter
Four Points BY Sheraton Nairobi Hurligham
2024 - 2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
F&B Certificate -
PRIMESTUFF COLLEGE
01.2022
K.C.S.E -
JAGIET SECONDARY SCHOOL
Nairobi, Nairobi Province, Kenya11-2019
K.C.P.E - undefined
F.G.C.K NAIREKIA NAROK PRIMARY
01.2015
Skills
Customer service
References
- GEOFREY, KIKANAI, MANAGER, osinkirri@gmail.com, 0717321975, OSINKIRRI
- MAUREEN, NYANGA’U, MANAGER, @OFFICIALFORTY40, +254726 403 940, FORTY40 LOUNGE
Interests
I love drawing at my free time, I love listening to music and dancing, I have passion in science and tecnology, I love exploring and driving new model vehicles, I love adventure visiting new places and places ive never been before I am also interested in mechanical engineering, I have a passion and am also good at computer and anything to do with electrical appliances and repair
PERSONAL ATTRIBUTES
- I am a team player.
- I am loyal, honest and kind.
- Able to work under pressure, minimal or no supervision.
- I am great in what i do because i do it perfectly
- I am a great role model and a perfect example to people around me.
Additional Information
I have knowledge in electrical engineering,computer studies also
I took time to participate in event coverage and planning
I have the knowledge to drive so sometimes i can come in handy in alot.
Timeline
waiter
FORTY40 lounge
09.2022 - 01.2023
waiter (trainee)
OSINKIIRI
08.2022 - 11.2022
K.C.P.E - undefined
F.G.C.K NAIREKIA NAROK PRIMARY
Part of the Maintainance Team
VETLAB SPORTS CLUB
F&B waiter(CASUAL)
HYATT PLACE
2025 - Current
banquet waiter on events as a casual
RADISSON PARKINN
2025 - Current
Volunteer
Child Fund Organizations (MERU)
2023 - 2023
Waiter
Four Points BY Sheraton Nairobi Hurligham
2024 - 2025
F&B Certificate -
PRIMESTUFF COLLEGE
K.C.S.E -
JAGIET SECONDARY SCHOOL