DENNIS MUHIKA

Midas Traders Limited

10.2020 - 01.2024

Manage leads for potential clients through online and traditional means
Assessed customers’ needs and provided assistance and information on product features
Researched on products offered and discussed available options for product improvement
Handle quarterly client visits to assess future niches through client feedback
Increased company’s revenue by 27% through enhancing internal processes to meet customer expectations
Increased customer retention by 60% through managing client needs and improving product & service offerings
Cross sold products and handled return of merchandise increasing sales by 45% month on month
Collaborated with colleagues to ensure proper customer service through process improvement
Set and achieved departmental sales goals on monthly, quarterly and annually
Ensured stellar customer satisfaction through excellent sales service and implementation of feedback mechanisms
Brainstormed on ways to improve sales; planning marketing activities, changing store’s design etc.

Daystar University- Main Campus

01.2020 - 06.2020

Planned & executed day-to-day administrative tasks to ensure 90% efficacy & efficiency
Managed scheduling of events, programs, and activities for campus manager
Properly documented/recorded information - entering, transcribing, recording, storing, or maintaining information in written or electronic form
Handled all inventory by registering fixed assets and also facilitate asset movement within and outside school
Oversaw facilities management for university, including repair, and maintenance projects
Promoted university’s outlook by participating in community events & meetings, and developing partnerships with secondary education institutions.

Daystar University

08.2018 - 02.2020

Oversaw growth in membership & activities of club while ensuring smooth operations
Spearheaded a talk by Charted Institute of Marketing (CIM) - Kenya General Manager gave us a lecture on importance of doing the Marketing professional course
Organized a talk themed Era of Digital Marketing: How to position yourself with successful digital campaigns for companies including Coca-Cola, Two Rivers, Samsung, KFC, Sportpesa under his belt
Collaborated with the team in a Marketing Competition organized by the Strathmore Marketing Club in partnership with KCB Group and WPP-SCANGROUP which we emerged
Planned corporate partnerships for members to gain valuable industry insights examples including The Standard Media Group where we conducted focus group research on their latest and hottest product - Pulser Magazine
As a team we hosted a talk by Daystar Alumni Peris Gitau who is also the Marketing Manager of Domino's Pizza and Coldstone Creamery
Carried out a 4-week Digital Marketing Training
38 students participated and certificates were issued upon completion
Conducted educational visit to Coca-Cola company were students got to see marketing aspects of company
With increasing use of Digital Marketing, MSAD in collaboration with Hakika Marketing Agency held talk where CEO shared insights on digital marketing
BuuPass Limited sponsored event where 52 students participated.

Centonomy Ltd.

04.2018 - 11.2018

Managed customer feedback regarding brand to sales managers
Collaborated with supervisors to work out new ways to market & represent brand
Bridged misconceptions and miscommunication gaps of Centonomy
Worked closely with sales and marketing staff to conceptualize marketing campaigns and strategies
Relayed feedback on website and social media content in order to drive brand awareness
Built rapport with customers and prospective institutional partners by maintaining positive brand image.

Summary