Dennis Makori

•Market Research: Conduct in-depth research to identify training needs and gaps in the market.
•Product Roadmap: Develop and maintain a comprehensive product roadmap, outlining the company's training offerings, development timeline, and alignment with business objectives.
•Product Lifecycle Management: Monitor the performance of existing training programs, and make necessary adjustments.
•Customer Feedback: Gather feedback from clients to continuously improve training programs.

•Cross-functional Liaison: Coordinate with operations, trainers, and finance teams to ensure smooth delivery of training programs and client satisfaction.

•Sales & Revenue Growth: Drive sales by identifying, pursuing, and closing new business opportunities with corporate clients and industry professionals, achieving and exceeding revenue targets.

•Client Relationship Management: Building and maintaining strong, long-term relationships with decision-makers, ensuring client satisfaction and repeat business.

•Consultative Selling: Engaging clients in needs analysis to recommend tailored training solutions that align with their business and compliance requirements (in-house training).

•Lead Generation & Pipeline Management: Sourcing and qualifying leads through research, networking, referrals, and industry events, maintaining a healthy pipeline to secure consistent business growth.

•Proposal & Contract Negotiation: Prepare and present compelling proposals, handle objections, and negotiate contracts to close deals effectively.

•Collaboration with Marketing: Work closely with the marketing team to design and execute targeted campaigns, events, and digital strategies that support lead generation and brand visibility.

•Reporting & Forecasting: Provide accurate sales reports, revenue forecasts, and performance insights to management for strategic planning.

•Account Management: Nurture key accounts by providing after-sales support, identifying upselling opportunities, and ensuring long-term partnerships.

•Event Promotion: Actively promote upcoming training courses, conferences, and seminars through personalized outreach and participation in industry forums.

• Lead Generation Support: Research potential clients, compile target lists, and assist in building a qualified sales pipeline.
• Client Outreach: Conduct initial contact with prospects via calls, emails, and LinkedIn to introduce training programs and gather interest.
• Sales Coordination: Support senior sales team in preparing proposals, quotes, and contracts for clients.
• CRM & Data Management: Maintain accurate records of client interactions, leads, and opportunities in the CRM system.
• Market Research: Monitor industry trends and competitor activities to help identify new sales opportunities.
• Event Promotion: Assist in promoting training courses, seminars, and webinars to prospective clients.
• Customer Support: Handle basic client inquiries, provide program information, and escalate complex requests to senior team members.
• Collaboration: Work closely with marketing to execute outreach campaigns and follow up on generated leads.
• Reporting: Prepare weekly sales activity reports for management review.

• Assisted customers with inquiries regarding services and product offerings.
• Resolved customer complaints by providing effective solutions and support.
• Educated customers about new promotions and service updates effectively.
• Provided feedback on recurring issues to improve overall customer satisfaction.
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Conducted regular follow-up calls with customers after resolving their issues.