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Dennis Lubangaa
Data Analyst
Mumias, Kakamega District,11
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Mideya Gardens Management Limited
12.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Kept accurate records of all resident and tenant correspondence.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Posted policies and rules in common areas for tenant review.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Credit Advisor
Quest Holdings Limited
01.2019 - 12.2021
- Analyzed clients'' financial situations to provide tailored recommendations, ensuring optimal credit health.
- Assisted clients in obtaining loans for various purposes, resulting in increased loan approvals and client satisfaction.
- Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
- Participated in continuous professional development opportunities to stay updated on changing regulations and best practices within the credit advising field.
- Reviewed clients'' credit reports to identify errors or inaccuracies, working with credit bureaus to correct any discrepancies improving client''s credit history.
- Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.
- Improved client credit scores by developing personalized financial strategies and debt management plans.
- Streamlined internal processes within the company by implementing new software tools that improved efficiency in day-to-day operations.
- Managed a diverse portfolio of clients from various industries, demonstrating adaptability and versatility in addressing unique credit challenges.
- Served as a trusted advisor for clients facing financial hardship, offering compassionate support and guidance during difficult times.
- Built strong relationships with clients through regular follow-ups and updates, ensuring their ongoing trust and loyalty.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
Operations Manager
Mikans Enterprises Limited
01.2020 - 11.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Field Researcher
Research Path Associates
01.2018 - 11.2018
- Conducted in-depth field studies, utilizing various sampling methods to gather accurate data.
- Developed strong relationships with stakeholders to ensure research objectives were met and results effectively communicated.
- Expanded knowledge base through continuous professional development, attending relevant workshops, and staying current with industry trends.
- Enhanced data accuracy by implementing rigorous quality control measures during data collection.
- Optimized project outcomes by adapting research methodologies based on real-time observations and feedback from stakeholders or participants in the study area.
- Maintained detailed records of all field activities, ensuring accurate documentation for future reference and analysis purposes.
- Utilized advanced analytical tools to interpret complex data sets, providing valuable insights for decisionmakers.
- Managed budgets and resources efficiently, ensuring projects were completed on time without compromising quality standards.
- Gathered and organized information for research purposes.
- Utilized statistical packages to analyze data and create visualizations.
- Recorded and analyzed data to produce reports of results.
Property Consultant
Kiragu and Mwangi Limited
01.2016 - 12.2017
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Established trust-based relationships with clients by maintaining professional integrity and providing honest advice based on expert knowledge of the industry.
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
- Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Collaborated with legal teams to ensure compliance with relevant regulations during contract negotiations and transaction closures.
- Provided comprehensive after-sales support services including maintenance coordination and tenant relations leading to increased customer loyalty and repeat business.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
Education
Higher Diploma - Data Science And Analytics
Zetech University
Nairobi , Kenya 04.2001 -
No Degree - Diploma In Information Technology
Christian Computer College
Homa Bay, Kenya 04.2001 -
No Degree - Kenya Certificate Secondary Education
St. Stephen's Maraba Secondary School
Mumias , Kenya 04.2001 -
No Degree - Kenya Certificate of Primary Education
Mutono Primary School
Mumias , Kenya 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Application installations
IT Troubleshooting
Technical issue analysis
Data Analysis
Coding
Software
C
Python
Microsoft office
Languages
Swahili
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Mideya Gardens Management Limited
12.2021 - Current
Operations Manager
Mikans Enterprises Limited
01.2020 - 11.2021
Credit Advisor
Quest Holdings Limited
01.2019 - 12.2021
Field Researcher
Research Path Associates
01.2018 - 11.2018
Property Consultant
Kiragu and Mwangi Limited
01.2016 - 12.2017
Higher Diploma - Data Science And Analytics
Zetech University
04.2001 -
No Degree - Diploma In Information Technology
Christian Computer College
04.2001 -
No Degree - Kenya Certificate Secondary Education
St. Stephen's Maraba Secondary School
04.2001 -
No Degree - Kenya Certificate of Primary Education
Mutono Primary School
04.2001 -