SQl
Dennis Lubangaa
Data Analyst
Mumias, Kakamega District,11
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Mideya Gardens Management Limited
12.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Kept accurate records of all resident and tenant correspondence.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Posted policies and rules in common areas for tenant review.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Credit Advisor
Quest Holdings Limited
01.2019 - 12.2021
- Analyzed clients'' financial situations to provide tailored recommendations, ensuring optimal credit health.
- Assisted clients in obtaining loans for various purposes, resulting in increased loan approvals and client satisfaction.
- Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
- Participated in continuous professional development opportunities to stay updated on changing regulations and best practices within the credit advising field.
- Reviewed clients'' credit reports to identify errors or inaccuracies, working with credit bureaus to correct any discrepancies improving client''s credit history.
- Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.
- Improved client credit scores by developing personalized financial strategies and debt management plans.
- Streamlined internal processes within the company by implementing new software tools that improved efficiency in day-to-day operations.
- Managed a diverse portfolio of clients from various industries, demonstrating adaptability and versatility in addressing unique credit challenges.
- Served as a trusted advisor for clients facing financial hardship, offering compassionate support and guidance during difficult times.
- Built strong relationships with clients through regular follow-ups and updates, ensuring their ongoing trust and loyalty.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
Operations Manager
Mikans Enterprises Limited
01.2020 - 11.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Field Researcher
Research Path Associates
01.2018 - 11.2018
- Conducted in-depth field studies, utilizing various sampling methods to gather accurate data.
- Developed strong relationships with stakeholders to ensure research objectives were met and results effectively communicated.
- Expanded knowledge base through continuous professional development, attending relevant workshops, and staying current with industry trends.
- Enhanced data accuracy by implementing rigorous quality control measures during data collection.
- Optimized project outcomes by adapting research methodologies based on real-time observations and feedback from stakeholders or participants in the study area.
- Maintained detailed records of all field activities, ensuring accurate documentation for future reference and analysis purposes.
- Utilized advanced analytical tools to interpret complex data sets, providing valuable insights for decisionmakers.
- Managed budgets and resources efficiently, ensuring projects were completed on time without compromising quality standards.
- Gathered and organized information for research purposes.
- Utilized statistical packages to analyze data and create visualizations.
- Recorded and analyzed data to produce reports of results.
Property Consultant
Kiragu and Mwangi Limited
01.2016 - 12.2017
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Established trust-based relationships with clients by maintaining professional integrity and providing honest advice based on expert knowledge of the industry.
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
- Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Collaborated with legal teams to ensure compliance with relevant regulations during contract negotiations and transaction closures.
- Provided comprehensive after-sales support services including maintenance coordination and tenant relations leading to increased customer loyalty and repeat business.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
Education
Higher Diploma - Data Science And Analytics
Zetech University
Nairobi , Kenya 04.2001 -
No Degree - Diploma In Information Technology
Christian Computer College
Homa Bay, Kenya 04.2001 -
No Degree - Kenya Certificate Secondary Education
St. Stephen's Maraba Secondary School
Mumias , Kenya 04.2001 -
No Degree - Kenya Certificate of Primary Education
Mutono Primary School
Mumias , Kenya 04.2001 -
Skills
Operations Management
Software
C
Python
Microsoft office
Languages
Swahili
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Mideya Gardens Management Limited
12.2021 - Current
Operations Manager
Mikans Enterprises Limited
01.2020 - 11.2021
Credit Advisor
Quest Holdings Limited
01.2019 - 12.2021
Field Researcher
Research Path Associates
01.2018 - 11.2018
Property Consultant
Kiragu and Mwangi Limited
01.2016 - 12.2017
Higher Diploma - Data Science And Analytics
Zetech University
04.2001 -
No Degree - Diploma In Information Technology
Christian Computer College
04.2001 -
No Degree - Kenya Certificate Secondary Education
St. Stephen's Maraba Secondary School
04.2001 -
No Degree - Kenya Certificate of Primary Education
Mutono Primary School
04.2001 -
Similar Profiles
Esteban MorozEsteban Moroz
Community Manager (Dual Site) at Coral Gardens (123 units) FPI ManagementCommunity Manager (Dual Site) at Coral Gardens (123 units) FPI Management
DYNAE STALEYDYNAE STALEY
Leasing Professional at Southern Management Graduate Hills & GardensLeasing Professional at Southern Management Graduate Hills & Gardens
Natalia FryzNatalia Fryz
Restaurant Food and Beverage Server at Tuscan Gardens of Delrey Beach ManagementRestaurant Food and Beverage Server at Tuscan Gardens of Delrey Beach Management
Kefa AywaKefa Aywa
Nursing Officer at St Pauls Mission HospitalNursing Officer at St Pauls Mission Hospital
Pauline NyinzaPauline Nyinza
Project Officer - Mechanical at Kwale International Sugar Company LtdProject Officer - Mechanical at Kwale International Sugar Company Ltd