DENNIS KIPKEMOI KOECH
Nairobi,Kenya
Summary
Administrative Professional experienced in front desk operations, document management, and customer service. Enhanced client experiences and operational safety through streamlined workflows and effective monitoring of access control systems. Demonstrated strong communication and organizational skills that contributed to efficient workflows and regulatory compliance.
Overview
14
14
years of post-secondary education
4
4
years of professional experience
Work History
Access Control Security
Tandu Alarm Systems / Kuenhe Nagel
09.2025 - Current
- Monitored and managed access control systems, ensuring secure entry and compliance with safety protocols to protect personnel and assets.
- Implement access control measures to enhance facility security.
- Maintain accurate logs of personnel and visitor movements, supporting operational safety and regulatory requirements.
- Prepared reports and coordinated with security teams, streamlining administrative processes to enhance operational effectiveness.
- Assisted in incident reporting and follow-up actions, reinforcing accountability and maintaining safety standards across the facility.
- Deliver professional client service by addressing inquiries and ensuring smooth access procedures.
Receptionist
Petanns Kenya
12.2024 - 08.2025
- Welcomed visitors, answered inquiries, and ensured quality service.
- Conducted telemarketing through CRM, evaluated student preparedness, and scheduled government tests to enhance student engagement.
- Managed credit control and organized operations while ensuring compliance with NTSA regulations.
- Analyzed and implemented marketing strategies to attract students.
- Detected operational inefficiencies and recommended improvements.
- Facilitated branch operations to achieve targets.
Site Secretary
Arcon Works Ltd
12.2022 - 08.2023
- Coordinated meeting schedules, managed emails, and engaged with clients to enhance communication.
- Proposed strategies to enhance efficiency in team workflows.
- Facilitated research, documentation, and administrative tasks to support team objectives.
- Collaborated with seasoned experts to gain practical knowledge.
Intern
Arcon Works Ltd
07.2022 - 12.2022
- Drafted and organized official correspondence and reports to maintain clear communication.
- Supported administrative functions by scheduling meetings and managing records to facilitate efficient operations.
- Supported secretarial and administrative functions, including scheduling meetings and filing records.
- Collaborated with senior staff to streamline daily operations and enhance team coordination.
Industrial Attachment
National Social Security Fund (NSSF)
03.2022 - 06.2022
- Coordinated documentation, filing, and data entry to streamline information management.
- Resolved client inquiries about social security benefits, enhancing client understanding and access to resources.
- Facilitated contributions, claims, and fund management to support team objectives.
- Supported documentation processes by organizing and maintaining files in a systematic manner.
Education
Diploma - Project Management
The Co-operative University of Kenya
Nairobi, Kenya 09.2020 - 12.2022
KCSE -
Kaplong Boys High School
Bomet, Kenya 02.2016 - 11.2019
KCPE -
Bukunye Primary School
Bomet, Kenya 02.2007 - 01.2015
Skills
- Access control management
- Security Administration
- Record Keeping
- Visitor Management
- Customer Service
- Time Management
- Team Collaboration
- Verbal Communication
- Interpersonal Skills
- Communication
Timeline
Access Control Security
Tandu Alarm Systems / Kuenhe Nagel
09.2025 - Current
Receptionist
Petanns Kenya
12.2024 - 08.2025
Site Secretary
Arcon Works Ltd
12.2022 - 08.2023
Intern
Arcon Works Ltd
07.2022 - 12.2022
Industrial Attachment
National Social Security Fund (NSSF)
03.2022 - 06.2022
Diploma - Project Management
The Co-operative University of Kenya
09.2020 - 12.2022
KCSE -
Kaplong Boys High School
02.2016 - 11.2019
KCPE -
Bukunye Primary School
02.2007 - 01.2015