Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Languages
Timeline
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Dennis Kimutai Kipkoech

Dennis Kimutai Kipkoech

Nairobi

Summary

Dedicated and enthusiastic hospitality professional with over 5 years of experience in high-paced, international environments, including renowned resorts and corporate dining in Qatar and Kenya. Proven expertise in food and beverage service, guest relations, and housekeeping. Holds essential certifications in Food Safety and First Aid. Seeking a Waiter position on a cruise ship to leverage my exceptional customer service skills, adaptability, and passion for creating memorable guest experiences in a dynamic and multicultural setting.

Overview

9
9
years of professional experience

Work History

Waiter

Qatar Steel
Dukhan
03.2024 - Current
  • Provide efficient and polished table service to a large corporate clientele in a high-volume dining hall.
  • Accurately take food and beverage orders using a digital POS system, ensuring special requests and dietary needs are communicated to the kitchen.
  • Demonstrate extensive menu knowledge to answer guest inquiries and successfully promote daily specials, increasing average order value.
  • Ensure timely delivery of meals from the kitchen to the table, verifying order accuracy and presentation.
  • Proactively manage section by clearing tables, resetting them swiftly to a high standard, and maintaining overall cleanliness.
  • Collaborate seamlessly with kitchen staff and fellow wait team to ensure smooth service during peak hours.

Bellman / Guest Service Agent

Sealine Beach, A Murwab Resort
01.2024 - Current
  • Deliver a warm and welcoming first impression for arriving guests, assisting with luggage transportation to and from rooms.
  • Provide concise and informative resort orientations, explaining room amenities, facilities, and activity offerings.
  • Efficiently handle guest check-ins and check-outs, managing key distribution and answering initial queries.
  • Coordinate with the front desk and housekeeping departments to ensure room readiness and address guest requests promptly.
  • Arrange transportation for guests, including calling taxis and providing directions.
  • Maintain a pristine and organized lobby and entrance area.

Waiter

Nairobi Street Kitchen
Nairobi
07.2022 - 01.2024
  • Served a diverse clientele in a popular, fast-paced restaurant known for its vibrant atmosphere.
  • Managed multiple tables simultaneously while maintaining a calm and professional demeanor.
  • Mastered the menu, including ingredients and preparation methods, to make confident recommendations.
  • Processed payments and handled cash and card transactions with accuracy.
  • Contributed to opening and closing duties, including side work setup and cleaning assignments.
  • Built rapport with regular customers, enhancing guest loyalty and contributing to a positive reputation.

Room Attendant

The Grove Restaurant & Accommodation
01.2019 - 06.2022
  • Cleaned and serviced guest rooms to a 5-star standard, ensuring impeccable cleanliness and presentation.
  • Replenished room amenities, linens, and supplies according to established procedures.
  • Reported any maintenance issues, damages, or lost and found items to the housekeeping supervisor.
  • Ensured all furniture, fixtures, and equipment within the room were dust-free and properly functioning.
  • Adhered strictly to safety and sanitation protocols, including safe handling of cleaning chemicals.
  • Responded promptly to guest requests for additional items or services, demonstrating a commitment to satisfaction.

Hospitality Attachée (Catering & Housekeeping)

The Grove Restaurant
01.2017 - 03.2017
  • Completed a comprehensive internship, gaining foundational experience in both front and back-of-house operations.
  • Assisted the catering team with event setup, service, and breakdown for functions and banquets.
  • Supported the housekeeping department with room cleaning, laundry processing, and inventory management.
  • Learned industry best practices for hygiene, customer interaction, and operational efficiency.

Education

Diploma - Catering & Accommodation Management

NIBS Technical College
Nairobi
01.2018

Skills

  • Guest Services & Relations
  • Food & Beverage Service
  • Table Setting & Etiquette
  • Order Taking & Point-of-Sale (POS) Systems
  • Upselling & Promotion
  • Conflict Resolution
  • Housekeeping & Room Attending
  • Team Collaboration
  • Time Management
  • Multitasking in Fast-Paced Environments

Certifications And Achievements

  • Food Safety & Hygiene Certification
  • First Aid & CPR Certified
  • Valid Kenyan Passport (Ready for international travel)
  • Consistently received positive guest feedback and commendations for outstanding service.
  • Recognized for efficiency and teamwork in high-volume dining operations.

Languages

Swahili
First Language
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

Timeline

Waiter

Qatar Steel
03.2024 - Current

Bellman / Guest Service Agent

Sealine Beach, A Murwab Resort
01.2024 - Current

Waiter

Nairobi Street Kitchen
07.2022 - 01.2024

Room Attendant

The Grove Restaurant & Accommodation
01.2019 - 06.2022

Hospitality Attachée (Catering & Housekeeping)

The Grove Restaurant
01.2017 - 03.2017

Diploma - Catering & Accommodation Management

NIBS Technical College

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Dennis Kimutai Kipkoech