SILANTOI NKERE
Mixologist
Nairobi
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Bar Lady and Mixologist
Mada Hotels
5 2023 - 4 2024
- Prepared and served a wide range of beverages, providing excellent customer service in a busy hotel environment
- Created unique cocktails and drink specials, enhancing guest experience and boosting sales
- Transitioned to Kilifi Bay Beach Resort, maintaining high service standards and contributing to guest satisfaction
- Managed bar inventory, ensuring adequate stock levels and minimizing wastage.
Head Waitress
Alba Hotel
11.2022 - 07.2023
- Oversaw the Entremetier department, breakfast department, and Gard Manager section, ensuring smooth operations and high service quality
- Trained and supervised wait staff, fostering a collaborative and efficient team environment
- Addressed and resolved customer complaints, maintaining a high level of guest satisfaction
- Coordinated with kitchen staff to ensure timely and accurate food service.
Education
FOOD & BEVERAGES
ELDORET TECHNICAL TRAINING INSTITUTE
ELDORET07.2020
Skills
Sales Expertise: Proven ability to understand customer needs and provide tailored solutions
Customer Relationship Management: Skilled in cultivating and maintaining strong client relationships to drive customer satisfaction and loyalty
Communication: Excellent verbal and written communication skills, adept at understanding client needs and conveying solutions effectively
Self-Motivated: Highly motivated and results-oriented, with a strong "Can do" attitude and the ability to work well under pressure
Team Collaboration: Team player with a collaborative approach to achieving shared goals
Technical Proficiency: Proficient in Microsoft Office and familiar with digital payment solutions and CRM software
Food Safety Training
Beverage Preparation
Cleanliness and sanitation
Networking and relationship building
Sales and Marketing
Efficient multitasking
Customer Relationship Management
Responsible Alcohol Service
Upselling strategies
Cash Handling Accuracy
Certification
Certificate in Hospitality Food and Business Production
Summaryofexpertise
Dynamic and results-driven professional with extensive experience in hospitality, seeking to leverage my expertise and passion for client relationships to contribute to Kopo Kopo's mission of simplifying business operations through innovative digital payment solutions. Eager to drive customer acquisition and retention as a Business Relationship Manager in a commission-based role.
Languages
English
Proficient
C2
Kiswahili
Proficient
C2
References
Available upon request
Timeline
Head Waitress
Alba Hotel
11.2022 - 07.2023
Bar Lady and Mixologist
Mada Hotels
5 2023 - 4 2024
FOOD & BEVERAGES
ELDORET TECHNICAL TRAINING INSTITUTE
Certificate in Hospitality Food and Business Production
Microsoft Computer Certificate
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