Dennis Boro Thiiru
Guest Service Agent
Nairobi
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Guest Service Agent
Hilton Garden Inn Nairobi Airport
02.2023 - Current
- Welcome and greet guests warmly upon arrival
- Handle check-in and check-out procedures efficiently
- Answer phone calls, respond to emails, and assist with guest inquiries
- Provide information about hotel services, local attractions, and transportation
- Process payments and maintain accurate billing records
- Coordinating with other departments to meet guest needs
- Ensuring payments are balanced
Receptionist
Bushtops Mara Safari Camps
06.2022 - 02.2023
Receptionist and Cashier
Great Rift Valley Lodge and Golf Resort
03.2019 - 12.2021
Cashier
Enashipai Resort and Spa
01.2017 - 03.2019
Receptionist
Enashipai Resort and Spa
07.2015 - 01.2017
Education
Post-Graduate Certificate - Front Office Operations
Kenya Utalii College
Nairobi Province, Kenya05.2015
Kenya Certificate of Secondary Education -
Pumwani Secondary School
Nairobi Province, Kenya11-2009
Kenya Certificate of Primary Education -
Nairobi River Primary School
Nairobi Province, Kenya11-2005
Skills
Computer Literacy
Driving
Teamwork
Communication
Reliability
Time management
Listening skills
Patience and composure
Information confidentiality
Hospitality services
Interests
Playing Soccer, Watching movies, Listening to music
References
- Joanne, Ndirangu, Travel Consultant, joannedianne@yahoo.com, +254701711737
- Ben, Cheptunoo, Front Office Supervisor, ben.cheptunoo@riftvalley-resort.co.ke, +254721303604, Great Rift Valley Lodge and Golf Resort
- Treza, Muhoro, Training Manager, treza.muhoro@bushtops.com, +254786335514, Bushtops Mara Safari Camps
- Emmanuel, Nasila, Front Office Manager, emmanuel.nasila@hilton.com, +254722107994, Hilton Garden Inn Nairobi Airport
Achievements & Awards
Legend of the month November 2024. Awarded Certificate, 1st runner up employee of the month October 2021. Awarded Certificate, Outstanding Employee February 2019. Awarded Certificate
Trainings
- August 2021 Basic OSH Training
- July 2018 Basic Fire Safety Course
- July 2016 Basic Fire Safety Awareness
Timeline
Guest Service Agent
Hilton Garden Inn Nairobi Airport
02.2023 - Current
Receptionist
Bushtops Mara Safari Camps
06.2022 - 02.2023
Receptionist and Cashier
Great Rift Valley Lodge and Golf Resort
03.2019 - 12.2021
Cashier
Enashipai Resort and Spa
01.2017 - 03.2019
Receptionist
Enashipai Resort and Spa
07.2015 - 01.2017
Post-Graduate Certificate - Front Office Operations
Kenya Utalii College
Kenya Certificate of Secondary Education -
Pumwani Secondary School
Kenya Certificate of Primary Education -
Nairobi River Primary School