DENIS OSUNDWA MATERE
KITALE
Summary
I am a proactive Information Technology graduate, with 7+ years of work experience. I have worked in the retail sector. I aim to leverage a proven knowledge of application development, real-time data and emerging technologies skills to successfully develop and deploy products that are of high quality and scalable.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
IT Intern
Central Farmers Garage Limited
02.2018 - 05.2018
- Performed tests of different workstations and devices' functionality, security, and performance.
- Supported IT department in handling technology rollout and maintenance.
- Provided basic end-user troubleshooting and desktop support.
- Managed approximately 20 emails and incoming calls per day from customers.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Managed program errors with an analytical approach focused on troubleshooting, diagnosing, and resolving each problem.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Followed work orders precisely to identify equipment needed, materials required, and sequences to complete assignments correctly.
Customer Service Attendant
Uchumi Supermarket Limited
07.2011 - 04.2018
- Handling financial transactions using the POS system.
- Answering customer's queries, responding to their needs, and providing information on procedures using the customer service management system.
- Monitoring and maintaining the POS system.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Education
Diploma - Information Technology
Masinde Muliro University of Science And Technology
Kakamega12.2019
Kenya Certificate of Secondary Education -
St Barnabas Secondary School
Endebess11.2008
Kenya Certificate of Primary Education -
Top Station Primary School
Kitale11.2003
Skills
- Hardware and software troubleshooting, repair, and maintenance
- Network troubleshooting and administration
- Software development and Web development expertise
- Team collaboration
- User interface design
- Adaptability, critical thinking, and effective communication
- Multitasking Abilities
- IT service management
- Hardware and software installation
- Database management system software
Confirmation
I confirm that the above information is an accurate testimony of my knowledge and experience.
Personal Information
Nationality: KENYAN
Hobbies and Interests
- Coding
- Travelling
- Football and Rugby
Timeline
IT Intern
Central Farmers Garage Limited
02.2018 - 05.2018
Customer Service Attendant
Uchumi Supermarket Limited
07.2011 - 04.2018
Diploma - Information Technology
Masinde Muliro University of Science And Technology
Kenya Certificate of Secondary Education -
St Barnabas Secondary School
Kenya Certificate of Primary Education -
Top Station Primary School
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