DENIS OKOTH ODERA
NAIROBI
Overview
10
10
years of professional experience
Work History
Head/Lead, Central Clearing Operations
Access Bank (Kenya) PLC
12.2022 - Current
- Lead to the Central Clearing Operations unit
- Provision of leadership to Central operations department
- Highlight and mitigate all the risks prevalent in all operations department
- Second in command to the Head of Central operations
- Escalation-point to all Central Clearing issues
- A member to the management committee of IT and operations
- Develop and review Standard Operating Procedures of the Clearing Operations unit
- Stakeholder engagement with the business functions-Retail, Commercial, Corporate and Institutional banking in revenue growth
- Strategy formulation and implementation in Centralized operations
- Implement framework for the banks entire clearing operations
- Monitor and develop security measures for clearing transactions
- Ensure strict adherence to CENTRAL BANK Clearing House policies and guidelines
- Develop and circulate procedures relating to clearing operations to the branches
- Ensure the bank is adequately funded for clearing activities
- Ensure accuracy of CENTRAL BANK clearing figures
- Develop and provide career development of direct reports
- Perform other duties as assigned by the Group Head, Clearing & Settlement
- Preparing reports on inter branch and inter region clearing accounts
- Ensure clearing schedules & clearing instruments are accurate and consistent
- Render returns to CENTRAL BANK timely and efficiently
- Monitor and maintain a suitable clearing account balance in CENTRAL BANK at all times
- Monitoring activities of clearing officers in the branches
- Ensure security controls relating to clearing activities are adhered to
- Represent the bank in meetings relating to the Clearing house and clearing activities
- Updates branches on new developments in Clearing process and guidelines
- Prepare reports on inter branch and inter region clearing accounts
- Ensure that complains from Branches and Account Officers are addressed and properly resolved
- Ensure that all clearing cheques are duly confirmed against set procedures and guidelines
- Perform other duties as assigned by Head, Centralized Operations
- Customized Standard Operating Procedures (SOPs) to fit the market standard
- Automated Clearing processes e.g
- Processing of Incoming EFTs, unpayment of cheques with respective charges, posting of foreign currency cheques
- Trained newly onboarded Clearing staff and existing stakeholders
- Reconciled legacy outstanding items on general ledger/suspense accounts
- Managed cut over of Clearing processes to ISO 20022 standard
- Achieved an audit rating of 'acceptable' in the group audit exercise in 2023
Consumer Banker
Stanbic Bank Kenya
03.2022 - 11.2022
- Provision of cash and cheque services to customers
- Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures
- Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents
- Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization
- Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks
- Maintain a high level of integrity and ethical standards
- First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required
- Provide sales leads thus growth of both assets and liabilities at the branch level
- Identification and mitigation of all potential risk scenarios during cash management processes
- Promoting a good Net Promoter Score (NPS) at branch level through world class client experience
- Operations excellence champion on all cash and cheque processes at branch level
- Attending to foreign exchange transactions against the local currency
- Processing of Real Time Gross Settlements (RTGS) and Telegraphic Transfers (TT) timely and accurately
- Ranked 8th best performing in appraisal exercise in 2022
- Onboarded customers to digital platforms
- Reconciled branch petty cash general ledger
- Presented monthly branch performance metrics
- Led the branch team in an Operational excellence training
Posting &Validation/Clearing Manager
Standard Chartered Bank, Kenya
03.2015 - 08.2021
- Data analytics
- Identification of thematic issues affecting the business in data sets
- Analyzing results from the application of solutions to key operational losses and coming up with a process guideline
- Collecting and interpreting data that concerns transactions per product tagged to clients
- Defining new data collection and analysis processes
- Reporting results/findings from data interpretation to relevant members of the business
- Conduct ad-hoc analyses and present the results with passion and brevity to stakeholders, both visually and verbally
- Establish and constantly improve reporting tools for business stakeholders, in order to support data-driven decision
- Operations
- Processing of Inward unpaid cheques
- Performing the start of day system processes in outward cheque processing
- Capturing accurately cheque details as per process
- Generating Posting files as per process to credit the clients timely
- Submitting files to Clearing house via the system through Central Bank of Kenya to other member banks
- Performing technical verification on all cheque and ensure they conform to standards set out under the local cheque clearing
- Performing Signature verification on all cheques above the recommended threshold
- Making judgements based on the result of the technical verification and signature verification on whether to pay, unpay or refer to call back the cheques validator
- Performing call back assigned as per the call back procedure
- Identifying all weaknesses inherit in the standard controls
- Reporting to the manager Posting & validation any suspicious transactions
- Ensuring all direct debits are accurately processed same day they are received
- Ensuring all suspense accounts are reconciled daily and that there are no outstanding items
- Part of the group that championed ISO20022 payment knowledge sharing and adoption at Standard Chartered
- Ensuring full participation at the Automated Clearing House (ACH)
- Risk management and mitigation adoption within the Clearing department
- Daily reconciliation of the suspense accounts as end of day procedure
- Provision of leadership on technology adoption projects at the Clearing department
- Automated processing of Image return documents (IRDs)
- Received an award for client centrism in the quarterly Shujaa awards in 2017
- Trained the retail operations staff on the bank's Conduct framework
Associate in Account Documentation Unit (ADU)
Standard Chartered Bank, Kenya
09.2014 - 03.2015
- Account opening, static data, loan forms tracking and archival process
- Quality assurance process on account opening documentation
- Retrieval of documents as per branch or relationship management requests
- Report generation and follow for pending long account opening cases
- Query resolution on account opening, retrieval and archival process
- Data analytics in provision of insights to shape strategic developments in growing the business
- Maintaining and updating records of held events and initiatives in the analytics and community engagement function
- Provision of administration solutions to the management of operations function
- Update on static data from retrieved documents to the core banking system-EBBS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head/Lead, Central Clearing Operations
Access Bank (Kenya) PLC
12.2022 - Current
Consumer Banker
Stanbic Bank Kenya
03.2022 - 11.2022
Posting &Validation/Clearing Manager
Standard Chartered Bank, Kenya
03.2015 - 08.2021
Associate in Account Documentation Unit (ADU)
Standard Chartered Bank, Kenya
09.2014 - 03.2015
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