Denis Mutunga

my roles are diverse and extensive. One of my key responsibilities is to ensure that the guest rooms are clean and comfortable. This involves changing the bed linen and making the beds to perfection, so that guests feel refreshed and rejuvenated after a good night's sleep. Additionally, I am responsible for replacing used towels and replenishing bath care products, such as soap and shampoo, so that guests can feel pampered and refreshed during their stay.

Another important role that I play is in maintaining the cleanliness of the guest rooms and public areas. This includes sweeping and mopping floors, vacuuming carpets, dusting furniture, and cleaning public areas, like corridors. These tasks require a keen eye for detail and a commitment to maintaining a high standard of cleanliness and hygiene.

In addition to these roles, I am also responsible for restocking beverages and food items in the mini-bar, so that guests have access to refreshments whenever they need them. By performing these tasks with a professional attitude, I am able to ensure that our guests have an exceptional and enjoyable experience during their stay with us.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Strengthened communication skills through regular interactions with others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Gained strong leadership skills by managing projects from start to finish.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Operated electronic backpack vacuums and floor sweepers.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Adhered to professional house cleaning checklist.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction
• Disposed of trash and recyclables each day to avoid waste buildup
• Used chemicals by following safety protocols and procedures to avoid burns and injuries
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas