EDGAR ALUDA
BUSINESS MANAGEMENT
Nairobi
Summary
Dynamic Restaurant Manager with a proven track record at Feast Limited, excelling in staff management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and innovative menu development. Skilled in POS system operation, ensuring accurate financial reporting and fostering a loyal customer base. Passionate about delivering exceptional dining experiences.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
RESTURANT MANAGER
FEAST LIMITED
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
BUSINESS
NAIROBI AVIATION
NAIROBI 04.2001 -
BUSINESS PROCESS MANAGEMENT
MIND LUSTER
ONLINE 04.2001 -
PEOPLE MANAGEMENT
MIND LUSTER
ONLINESkills
Staff management
Certification
[Area of PIZZA INN SOPs], [SIMBISA BRANDSCompany Name] - [Timeframe]
Timeline
RESTURANT MANAGER
FEAST LIMITED
08.2023 - Current
MANAGEMENT TRAINING SIMBISA BRANDS
09-2021
HEALTH$ HYGYNE AND CUSTOMER SERVICE SIMBISA BRANDS
01-2018
[Area of PIZZA INN SOPs], [SIMBISA BRANDSCompany Name] - [Timeframe]
12-2016
BUSINESS
NAIROBI AVIATION
04.2001 -
BUSINESS PROCESS MANAGEMENT
MIND LUSTER
04.2001 -
PEOPLE MANAGEMENT
MIND LUSTER
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