Delphine w owino
technician
Nairobi
Summary
Dynamic IT Support Analyst with a proven track record at Zactech Computers Ltd, excelling in software and hardware troubleshooting. Adept at enhancing server performance and fostering collaboration among teams. Committed to delivering exceptional IT support while maintaining meticulous call log management to drive process improvements and customer satisfaction. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
IT Support Analyst
Zactech Computers Ltd
01.2021 - 01.2023
- Providing regular reports to the business and communicating with key stakeholders.
- Supporting a wide range of devices, from laptops and desktops to printers and smartphones.
- Troubleshooting network hardware and ensuring its optimal performance.
- Accurately maintaining call logs for communication, audit processes, and process improvements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Driver
Motrex haulers limited
NAIROBI, kenya
12.2020 - 10.2022
- Transported goods safely to various locations across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Adhered to all traffic laws and safety regulations while driving.
- Delivered packages to customers in a timely and efficient manner.
IT Support Analyst
Postal Corporation of Kenya
01.2020 - 01.2021
- Deliver full IT support across Windows 7 and Windows servers.
- Perform hardware installation, including configuration of systems.
- Troubleshoot all issues involved in telecommunications.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Science - I.T
ZETECH UNIVERSITY
Ruiru12-2018
K.C.S.E -
ST. FRANCIS HIGH SCHOOL
Busia01.2014
K.C.P.E -
SIANDA PRI. SCHOOL
Busia01.2010
Skills
- Software and hardware troubleshooting
- Server performance management
- Entrepreneurial skills
- Call log management
- Firewall and security management
- IT support
- Telecommunications support
- Maintenance & repair
- Hardware installation
Accomplishments
Holder of science and engineering fair certificate - regional
References
- Zetech University Main Campus, Off Thika Road, Ruiru, Nairobi, 00200, 0716600116, info@zetech.ac.ke
- Manager, Zactech Computers Ltd, P.O. Box 132, Busia, Kenya, 0729454756
- Franklin Kaane, GM/ICT, Postal Corporation of Kenya, P.O. Box 10765, Nairobi, Nairobi, 00100
Personal Information
- ID Number: 33402825
- Date of birth: 13/12/1997
- Gender: male
- Nationality: Kenyan
Affiliations
- actively skilled footballer
- member of ict authority
Timeline
IT Support Analyst
Zactech Computers Ltd
01.2021 - 01.2023
Driver
Motrex haulers limited
12.2020 - 10.2022
IT Support Analyst
Postal Corporation of Kenya
01.2020 - 01.2021
Bachelor of Science - I.T
ZETECH UNIVERSITY
K.C.S.E -
ST. FRANCIS HIGH SCHOOL
K.C.P.E -
SIANDA PRI. SCHOOL