Summary
Overview
Work History
Education
Skills
Community Service
Training
References
Languages
Timeline
Generic

Delphene Atieno Ojwangi

Nairobi

Summary

Customer-focused professional with experience in providing exceptional support to clients, managing customer inquiries and resolving issues effectively. Skill set includes strong interpersonal aptitude, ability to manage high-volume workload, and commitment to maintaining customer satisfaction. Have made significant contributions in improving client relationship management processes in previous roles.

Overview

18
18
years of professional experience

Work History

Customer Care Assistant

Comply Industries Ltd
01.2017 - 01.2019
  • Worked as a full time customer service representative in a wood product company.
  • Provided best technical support for clients on a wide range of company products, resolving issues at 90%.
  • Strive for quick complaint resolution, commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Collaborated with management and outside sales representative on receivables and delivery.
  • Grow customer base by 10% or more each year.
  • Followed up on purchases, inquired about satisfaction on additional items or service.
  • Maintained sales area by organizing merchandise, restocking Shelves and Keeping counter area clean.

Sales Agent

Pan Africa Life Insurance
01.2014 - 01.2015

Front Office Assistant

Metropolitan Hotel
Deira
01.2004 - 01.2006

Carnivore Restaurant
Nairobi
01.2001 - 01.2004

Customer Service

Deacons Kenya Ltd
01.2008

Education

Higher National Diploma - Social Sciences

Nairobi University
12.2000

Certificate - Secretarial skills

Graffins College
12.1998

Certificate - Travel Operations

Skyways Tours and Travels Training Institute
12.1994

KCSE -

Arap Moi Girls High School
12.1993

KCPE -

Muguga Green Primary school
12.1989

Skills

  • Customer care
  • Time management
  • Result oriented
  • Conflict resolution
  • Up selling
  • Computer proficient
  • Customer relationship management
  • Product knowledge
  • Complaint resolution
  • Data entry accuracy
  • Call center experience
  • Follow-up calls
  • Escalation management
  • Billing coordination
  • Multitasking and organization
  • Service standard compliance
  • Verbal and written communication
  • Adaptability and flexibility

Community Service

Involved in various community work including Self Representation Programmes sponsored by National Legal Aid & Awareness Programme (NALEAP) in Kibera, Kayole & Mathare slums.

Training

  • 2000, Certificate in computer applications Ms word, Word processing, desktop
  • 1999, Attended a refresher course at the Kenya Utalii College

References

  • Mr Gerishon Misumi, Managing Director, Carnivore Restaurant, P.O Box 56685, Nairobi, Nairobi, 00200
  • Rakesh Watt, General Manager, Comply Industries Ltd, P.O Box 18380, Nairobi, Nairobi, 00500
  • Judith Masinde, Human Resource Manager, Deacons, Kenya Limited, P.O. Box 2343, Nairobi, Nairobi, 00200

Languages

English
First Language

Timeline

Customer Care Assistant

Comply Industries Ltd
01.2017 - 01.2019

Sales Agent

Pan Africa Life Insurance
01.2014 - 01.2015

Customer Service

Deacons Kenya Ltd
01.2008

Front Office Assistant

Metropolitan Hotel
01.2004 - 01.2006

Carnivore Restaurant
01.2001 - 01.2004

Higher National Diploma - Social Sciences

Nairobi University

Certificate - Secretarial skills

Graffins College

Certificate - Travel Operations

Skyways Tours and Travels Training Institute

KCSE -

Arap Moi Girls High School

KCPE -

Muguga Green Primary school

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Delphene Atieno Ojwangi