No Degree - Virtual Assistant Program
ALX
07.2024 - 08.2024
Delinah Mijide
Executive Assistant
Mombasa,28
Timeline
Office Admin
Swahili Beach Apartments
11.2021 - Current
Head of corporate Partnership
Taita Taveta Youth Alliance
07.2021 - 07.2023
Administrative Assistant
Kenya ToU Ltd
08.2018 - 12.2019
Intern
Mlilo Community-Based Tourism Association
05.2018 - 07.2025
Bachelor of Science - Ecotourism And Hospitality Management
Egerton University
11.2012 - 12.2016
Work History
Office Admin
Swahili Beach Apartments
11.2021 - Current
- Managed front desk operations, including greeting visitors and directing them to the appropriate personnel.
- Handled a high volume of calls and emails, ensuring timely and professional responses.
- Spearheaded a standardized welcome procedure, reducing average check-in time by 20%.
Maintained guest records, facilitating personalized service. - Implemented energy-efficient practices and negotiated vendor contracts, reducing operational expenses by 15%.
- Resolved guest issues, demonstrating problem-solving and customer service skills.
- Forged and maintained strong relationships with key tour agents and industry partners, resulting in a 10% increase in bookings and a 7% increase in revenue through negotiated partnership agreements.
- Gained proficiency in Microsoft Office Suite by assisting with daily administrative tasks.
- Collaborated with other administrative personnel on various projects to improve overall office functionality.
- Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
- Provided administrative support to the HR team through tasks such as managing calendars, organizing meetings, and maintaining office supplies inventory.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
- Supported the development of office policies and procedures by actively contributing ideas and insights on best practices in medical administration.
Intern
Mlilo Community-Based Tourism Association
05.2018 - 07.2025
- Led a marketing initiative that increased sales by 25%.
- Coordinated logistics for site visits, resulting in a 50% increase in volunteer participation.
- Trained over 120 women in digital marketing and entrepreneurship, increasing product sales by 15%.
Head of corporate Partnership
Taita Taveta Youth Alliance
07.2021 - 07.2023
- Facilitated 10+ corporate partnerships, securing over KES 1M in funding for youth programs.
- Organized 5+ career workshops and networking events, increasing youth access to job opportunities by 30%.
Administrative Assistant
Kenya ToU Ltd
08.2018 - 12.2019
- Handled a high volume of calls (average of 50+ per day), resolving inquiries and routing them appropriately, maintaining a 95% customer satisfaction rating.
Operated office equipment. - Streamlined inventory management, reducing stock outs by 20% and saving Ksh 50,000.
- Prepared and formatted documents and maintained databases.
- Managed complex calendars for multiple staff, resulting in a 10% reduction in travel costs through optimized booking and itinerary planning.
- Assisted with basic accounting tasks, ensuring accurate financial records
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Ecotourism And Hospitality Management
Egerton University
Nakuru 11.2012 - 12.2016
No Degree - Virtual Assistant Program
ALX
Online 07.2024 - 08.2024
Skills
- Administrative Skills: Calendar Management, Meeting Coordination, Travel Planning, Expense Management, Record Keeping, Vendor Management, Event Planning
- Technical Skills: MS Office Suite, Google Workspace, Zoom, Slack, CRM tools, Asana, Trello
- Soft Skills: Organization, Time Management, Communication (Written & Verbal), Problem Solving, Client Relations, Initiative, Teamwork, Adaptability, Discretion, Confidentiality
Summary
Highly organized and proactive Executive Assistant with 5+ years of experience providing comprehensive support to senior executives in dynamic environments. Proven ability to manage complex schedules, prepare detailed reports, coordinate meetings, and streamline office operations. Possesses strong communication, data analysis, and problem-solving skills, with a Bachelor's degree in Ecotourism and Hospitality Management
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveSimilar Profiles
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