Summary
Overview
Work History
Education
Skills
Certification
References
Phone
Languages
Timeline
Generic
DEBORAH CHEPKWEMOI KIPKUT

DEBORAH CHEPKWEMOI KIPKUT

Bungoma

Summary

A highly organized and self-driven Commerce graduate with a specialization in Banking and Finance, equipped with a solid foundation in financial analysis, risk assessment, and strategic planning. I am actively seeking a dynamic finance role within a growth-oriented organization where I can contribute to optimizing financial performance, driving informed decision-making, and exceeding corporate goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clerical Assistant, Customer Service Consultant

KCB Bank
Kapenguria , Kenya
11.2024 - 03.2025
  • Processed and verified over 150+ financial documents weekly, maintaining 98% accuracy and ensuring timely reporting.
  • Supported customer service operations by assisting with daily transactions for 80+ clients, improving service speed by 25%.
  • Reduced document retrieval time by 40% through restructuring and digitizing filing systems, improving operational efficiency.
  • Ensured 100% compliance with KYC and internal audit protocols during account opening and loan application processes.
  • Cross-selling of all bank products to customers to increase the bank's customer base.
  • Handling customer queries and resolving them in a timely manner.
  • Handling ECRM cases to ensure customer queries are met hence promoting customer satisfaction.
  • Answered phone calls and directed them to the appropriate personnel.
  • Provided administrative support for staff members.
  • Managed incoming and outgoing mail correspondence.
  • Assisted with special projects as needed by management team.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Maintained confidentiality of sensitive information and documents.

Direct Sales Representative (DSR)

KCB Bank
Kitale, KE
02.2023 - 11.2024
  • Onboarded over 500+ customers to KCB's VOOMA mobile platform, driving digital adoption and expanding the bank's retail footprint.
  • Exceeded monthly sales targets by up to 30%, consistently ranking among the top-performing DSRs in the region.
  • Educated clients on mobile banking features, resulting in a 40% increase in active usage within the first 3 months of onboarding.
  • Collected and verified customer documentation in line with KYC compliance, achieving a zero-error audit rating during the period.
  • Built strong customer relationships through field marketing and personalized service, boosting customer satisfaction and retention.
  • Identified target markets for direct sales campaigns.
  • Conducted market research and identified potential customers for products.
  • Generated leads through cold calling techniques.
  • Developed and implemented successful sales strategies to increase customer base.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Followed up with customers post-sale to ensure satisfaction with their banking experience.
  • Participated in team meetings to discuss strategies for achieving goals.
  • Planned and executed field visits to meet with existing customers and generate new business opportunities.

VOOMA Direct Sales Representative (DSR)

KCB Bank
Kimilili
07.2022 - 10.2022
  • Onboarded over 400 new VOOMA users, expanding KCB's digital banking presence in rural areas.
  • Surpassed weekly customer acquisition targets by 25%, contributing to regional campaign success.
  • Delivered mobile banking education to clients, resulting in a 30% increase in daily VOOMA transactions.
  • Maintained accurate customer records with 100% compliance to KYC and data protection standards.

Accounts Clerk

La Granja Choice Ltd.
Cheptais , Kenya
05.2021 - 06.2022
  • Managed daily accounting entries and reconciliations for transactions exceeding KES 3M monthly, ensuring accurate financial reporting.
  • Assisted in preparing VAT and payroll reports, helping the finance team meet all tax filing deadlines without penalties.
  • Streamlined invoice processing, reducing payment delays by 40% and strengthening supplier relationships.
  • Supported internal audits and inventory reconciliation, contributing to a clean audit outcome in 2022.
  • Prepared financial statements and reports detailing accounts receivable status.
  • Ensured compliance with all applicable laws and regulations related to accounting practices.
  • Assisted with the preparation of quarterly and annual financial statements.

Finance Intern

Stawisha Sacco
Cheptais
05.2019 - 05.2020
  • Supported loan processing and member account updates for over 1,000 Sacco clients.
  • Assisted in preparing monthly financial reports and cash flow summaries, enhancing transparency for management.
  • Improved record accuracy by digitizing physical loan files, reducing data retrieval time by 50%.
  • Delivered frontline customer service, helping resolve daily inquiries and improving client satisfaction.

Education

Bachelor of Commerce - Banking and Finance option

Laikipia University
Nyahururu
12-2019

Introduction to Computer - Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher and Internet

Angaza Computer College
02-2015

KCSE - B+

Loreto Highschool Limuru
12-2014

Skills

  • Financial Records Management
  • Account Reconciliation
  • Loan Processing & Analysis
  • Digital Banking Solutions (VOOMA)
  • Transaction Processing
  • Compliance & KYC Documentation
  • Cash Flow Management
  • Audit Support & Reporting
  • Customer Service & Relationship Management
  • Client Onboarding & Retention
  • Handling Customer Queries & Complaints
  • Service Mindset Development
  • Telephone & In-Person Support
  • Customer Needs Analysis
  • Professional Business Etiquette
  • Communication & Collaboration
  • Effective Team Communication
  • Building Rapport with Stakeholders
  • Communicating with Confidence
  • Cross-functional Teamwork
  • Senior Executive Communication
  • Trust-Based Relationship Building
  • Productivity & Organization
  • Time Management & Goal Setting
  • Task Prioritization
  • Workflow Optimization
  • Attention to Detail
  • Multitasking in High-Pressure Environments
  • Technical Proficiency
  • MS Excel
  • MS Word
  • MS Outlook
  • Banking Systems & Data Entry Software
  • Digital File Management
  • CRM Tools
  • Report Preparation
  • Data entry
  • Team collaboration

Certification

  • Agile Principles and Methodologies
  • Developing and Supporting an Agile Mindset
  • Becoming a Successful Collaborator
  • Effective Team Communication
  • Saving Time by Setting Goals
  • Managing Your Time So It Doesn't Manage You
  • A Difficult Boss Doesn't Have to Be a Difficult Problem
  • Encouraging Team Communication
  • Building Rapport with Your Boss
  • Capturing the Attention of Senior Executives
  • Customer Service: Strengthening Your Service
  • Customer Service: Fostering a Service Mindset
  • Customer Service: Discovering Customer Needs
  • Customer Service: Interpreting Customers' Service Priorities
  • Being an Effective Team Member
  • Trust Building through Effective Communication
  • Customer Service: Adapting to Your Customers' Cues

References

  • Jackson Arekou, Branch manager, KCB Kapenguria, 0720911291
  • Dr Hillary Sitienei, Branch manager, KCB Kitale, +254 721333257

Phone

  • Mobile, 0111610166
  • Mobile, +254 718346266

Languages

English
First Language

Timeline

Clerical Assistant, Customer Service Consultant

KCB Bank
11.2024 - 03.2025

Direct Sales Representative (DSR)

KCB Bank
02.2023 - 11.2024

VOOMA Direct Sales Representative (DSR)

KCB Bank
07.2022 - 10.2022

Accounts Clerk

La Granja Choice Ltd.
05.2021 - 06.2022

Finance Intern

Stawisha Sacco
05.2019 - 05.2020

Bachelor of Commerce - Banking and Finance option

Laikipia University

Introduction to Computer - Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher and Internet

Angaza Computer College

KCSE - B+

Loreto Highschool Limuru

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