Debora Nerima Abwogah
Nairobi, Nairobi Province,30
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Elephant Dental
05.2022 - Current
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Store Administrator
The Majlis Resort
10.2021 - 04.2022
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Coordinated with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
- Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decision making.
- Maintained complete documentation and records of all purchasing activities.
Receptionist Administrator
Trans Business Machines
06.2015 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Receptionist Administrator/Switchboard Operator
VIVO Energy
01.2013 - 12.2014
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Scheduled initial and return appointments for card clients, adhering to internal policies while accommodating individual customer needs.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Receptionist
HABO Group
06.2011 - 12.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes by monitoring visitor access and issuing badges as needed.
Education
Film
Kenya Institute of Mass Comunication
Nairobi, Nairobi Province, Kenya10.2010
Skills
- Appointment Setting
- Visitor access management
- Multi-line phone operation
- Mail handling
- Appointment Scheduling
- Document Management
- Customer Service
- Reception Management
- File Organization
Accomplishments
ISO 9001:2015 Training
Customer Service Training
Fire Marshal Training
references
Francis Opimbi
Managing Director
FEWA Resource Management
Email: francis.opimbi@fewaresources.com
Villy Njau
Human Resource Assistant
Vivo Energy Kenya
P.O Box 43561-00100, Nairobi
Email: villy.njau@vivoenergy.com
Caroline Katisya
Human Resource Manager
Trans Business Machines Limited
P.O BOX 10069-100
Email:Ckatisya@tbm.co.ke
Timeline
Receptionist Administrator
Elephant Dental
05.2022 - Current
Store Administrator
The Majlis Resort
10.2021 - 04.2022
Receptionist Administrator
Trans Business Machines
06.2015 - 08.2021
Receptionist Administrator/Switchboard Operator
VIVO Energy
01.2013 - 12.2014
Receptionist
HABO Group
06.2011 - 12.2011
Film
Kenya Institute of Mass Comunication
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