Debbie Amadi

Company Overview: M-Pesa Africa is a joint venture equally owned by Safaricom Group and Vodacom Group. The venture is strategically set up with a team across eight countries to enhance and support Financial Services in six key markets.

• Revamped the performance review process to ensure evaluations were more impactful, emphasizing productivity, employee development, and growth
• Developed and executed comprehensive Culture and Employee Engagement projects, overseeing the entire process from initial mapping to implementation. Successfully defined and launched the 'Spirit of M-Pesa Africa,' integrating it with the organization's mission to ensure lasting impact and alignment.
• Analyzed post-engagement performance data to pinpoint areas for improvement and devised strategies to enhance the quality and effectiveness of future engagements.
• Fostered a robust company culture centered on employee engagement, collaboration, and ongoing learning opportunities.
• With support from the Safaricom and Vodacom Groups, designed and implemented annual Safety, Health, and Wellbeing Roadmaps to embed a high safety and wellbeing culture to complement high performance.

• Collaborated with Divisions Group Directors to assess staffing needs, review organizational charts and roles, and update job descriptions as required
• Managed recruitment processes, including advertising, interviewing, and placing candidates, ensuring adherence to organizational policies and optimizing the organizational structure
• Oversaw annual workforce planning and budgeting, aligning with organizational strategy and completing within set timelines
• Ensured effective execution of the annual Performance Management cycle, including setting objectives, conducting mid-year and end-of-year reviews, and implementing quality assurance
• Facilitated staff development through targeted learning interventions and supported managers in achieving policy compliance, offering clarifications, and recommending necessary changes
• Partnered with Group Directors to achieve a 45% increase in career growth opportunities for staff by the end of 2021

• Effectively supported the bank by planning and executing learning interventions, both internally and externally, to address business learning needs
• Conducted training for employees and leadership and recommended strategies for continual improvements in business objectives and productivity
• Developed and executed a comprehensive Merger Training Plan for staff from CBA and NIC banks, covering key policies, processes, procedures, products, services, and 16 major IT systems, delivering over 82 training programs to approximately 2,000 employees through e-learning, on-the-job training, and classroom sessions
• Led the design, implementation, and reporting of initiatives to communicate the outcomes of the Bank Transformation Project, facilitating the adoption of new approaches across customer management, credit risk management, and product management
• Conducted testing, training, and reporting for the bank-wide HRIS system implementation and led induction classes for graduate trainees

• Contributed to the design and implementation of a bank-wide transformation project, including reviewing existing HR policies and practices and supporting the development of the Employee Value Proposition
• Managed the rollout of new policies and operational changes resulting from the transformation, delivering training and cascade sessions to ensure effective adoption
• Coordinated and facilitated meetings between project stakeholders to address deliverables, schedules, and conflicts
• Maintained transparent communication by providing regular updates on project progress to key stakeholders

• Oversaw the efficient selection and placement of human capital within the organization by managing the end-to-end recruitment process, including conducting and coordinating interviews and post-interview activities
• Coordinated seamless recruitment projects by working closely with hiring managers, selecting and preparing relevant interviewing tools such as Competency-Based Interviews and Case Study Interviews, and administering and interpreting Personality Assessments
• Facilitated the recruitment of a start-up team for a new banking entity at CBA Rwanda and supported the onboarding of staff following the acquisition of an existing bank in the same market

• Delivered Leadership Selection and Development solutions by planning and leading Assessment Centers, ensuring high client satisfaction and a superior experience
• Managed client relationships as a Centre Manager and Assessor, promoted solutions to new clients, prepared proposals, and organized knowledge-sharing forums
• Coordinated the design and implementation of various Leadership Development programs, including 360 Feedback Programs, Work Simulation Exercises, Graduate Recruitments, and Executive Psychometric Assessments, and provided personalized feedback sessions

• Cultivated strong relationships with corporate clients to enhance the organization's reputation and maximize value, addressing queries related to SWIFT transactions, fees, interest, cash management solutions, trade finance, and asset finance
• Guided clients through annual reviews, recommending financial products and leading cross-selling efforts to meet their needs
• Collaborated with processing teams to deliver competitive SLAs, ensuring client needs were met while mitigating exposure to bank risk

• Managed invoice and bill payments, including the verification and approval of payments to suppliers and consultants
• Prepared expenditure reports to help management monitor spending and identify opportunities for new business
• Maintained General Ledger accounts, ensuring adherence to internal controls through account reconciliations and management of the departmental control framework
• Created and maintained records of payments, reconciliations, and expenditure reports, enhancing turnaround times for payments
• Coordinated effectively between the finance payments team and other departments to ensure a smooth payment process and streamlined workflow